Clinical Front Office Manager

Job Description The OpportunityWe're looking for a Front Office Manager to lead and optimize front office operations across all Sadler sites and service lines. Reporting to the Director of Clinical Operations, you'll serve as the enterprise owner of front office performance — driving patient access, operational excellence, and an exceptional patient experience from the moment someone schedules their care.What You'll DoPartner with senior leadership to operationalize patient access, flow, and front office strategy across all locationsEstablish, monitor, and report on front office KPIs including fill rates, no-show rates, call center metrics, and access-to-care benchmarksDirectly supervise Front Office Supervisors and the Patient Access & Training Supervisor — providing coaching, accountability, and developmentLead hiring, performance management, and corrective action processes in partnership with Human ResourcesOversee provider template utilization and EHR schedule optimization to maximize access and productivityCollaborate with Revenue Cycle, Quality, and Risk teams to ensure billing accuracy, regulatory compliance, and UDS/PCMH alignmentOwn the Patient Experience outcomes for front office operations including complaint resolution and service recoveryWhat You BringEducation: Bachelor's degree in business, management, nursing, or healthcare administration (Master's preferred)Experience:3+ years in medical practice or healthcare call center operations, including 1+ year of direct supervisory experienceTechnical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook); experience with EHR/practice management systems (eClinicalWorks preferred)Preferred: CMPE certification; public health or FQHC experienceAbout Sadler Health CenterSadler Health Center is a Federally Qualified Health Center (FQHC) proudly serving Cumberland and Perry counties with comprehensive primary care, dental, behavioral health, and enabling services. Our mission is to advance the health of our community by providing inclusive, high-quality, and compassionate care. If you're a driven healthcare leader who thrives on building high-performing teams and improving patient access — we want to hear from you.Sadler Health Center has offices in Carlisle, PA, Loysville, PA, and Mechanicsburg, PA.At Sadler, our values aren't just words on a wall — they guide everything we do: Compassion, Integrity, Excellence, Stewardship, and Collaboration.You'll join a team that genuinely cares about each other and the community we serve.Equal Opportunity Employer - We provide opportunities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law.