Disability Inclusion Administrator & Billing Specialist

ESSENTIAL FUNCTIONS 1) Billing & Contract Management – 40 %a) Proactively manage service authorizations (AFPs), service agreements, and employment-related documentation to ensure compliance prior to service deliveryb) Take ownership of billing workflows by identifying risks, delays, or inefficiencies and implementing improvementsc) Monitor contract timelines and anticipate upcoming expirations or gaps in authorizationd) Generate invoices and ensure submission within required timelines, proactively resolving discrepanciese) Conduct ongoing quality assurance to ensure billing accuracy and alignment with contract requirementsf) Track and follow up on outstanding authorization requests to prevent delays in service deliveryg) Ensure accurate Medicaid billing by exporting and submitting ODDS data into eXPRS 2) Data Management, Case Management Support, & Reporting – 20%a) Regularly analyze data quality and identify inconsistencies, gaps, or risks impacting compliance or reportingb) Develop clear, actionable reports and visualizations for leadership decision-makingc) Maintain systems that ensure data continuity, accessibility, and integrity across platformsd) Regularly audit data and take initiative to correct or escalate issues 3) SETWorks Administration & Data Integrity – 20%) Serve as the primary administrator of SETWorks, overseeing system structure, functionality, and ongoing optimizationb) Act as the main point of contact and liaison between Relay and SETWorks for troubleshooting, updates, and system enhancementsc) Manage user access, permissions, and onboarding for new employeesd) Provide training and ongoing support to staff on SETWorks and related processese) Develop and refine workflows, forms, and tools to improve efficiency and data qualityf) Identify and resolve system issues or inefficienciesg) Initiate conducting routine audits to ensure data integrity and audit readinessh) Lead data coordination and system support during audits, licensing reviews, and reporting requests 4) Reporting, Planning, & Project Support – 15 %) Maintain and improve SOPs to ensure consistency and clarity across processesb) Independently prioritize workload based on deadlines, risk, and impactc) Use structured planning systems (calendar, trackers) to ensure accountability and follow-throughd) Communicate proactively with leadership about progress, risks, and needed supporte) Track and manage projects with a focus on timely completion and continuous improvement 5) Other Duties – 5 %a) Stay current on system updatesb) Engage in professional developmentc) Support additional administrative needs MINIMUM QUALIFICATIONS· 2+ years administrative experience in compliance-driven environments· 1+ year billing experience· Experience with case management systems· Strong Microsoft Office skills· Knowledge of HIPAA and data security· Strong organization and communication skills PREFERRED QUALIFICATIONS· Bachelor’s degree in related field· Experience with SETWorks or eXPRS· Experience building tracking systems or SOPs· Experience with VR, ODDS, or similar programs KNOWLEDGE, SKILLS, AND ABILITIESKnowledge: · Strong knowledge of data management best practices, including accuracy, integrity, audit readiness, and confidentiality· Advanced working knowledge of Microsoft Office Suite, particularly Excel (e.g., formulas, pivot tables, data visualization, and reporting tools)· In-depth understanding of case management systems (preferably SETWorks), including system structure, user access, workflows, and reporting functionality· Knowledge of HIPAA compliance, data protection standards, and secure information management practices· Understanding of billing processes, authorization requirements, and documentation standards for publicly funded programs (e.g., VR, ODDS, Medicaid/eXPRS)· Knowledge of licensing, audit, and grant reporting requirements within nonprofit or human services environments· Understanding of system administration principles, including user access management, troubleshooting, and vendor coordination Skills: · Strong system administration and management skills, including maintaining, optimizing, and troubleshooting case management systems (e.g., SETWorks)· Skilled in developing, improving, and maintaining workflows, tracking systems, and data processes across multiple platforms· Strong analytical skills, including the ability to identify data inconsistencies, trends, and risks and take action to resolve them· Excellent written and verbal communication skills, including the ability to train staff and translate technical processes into clear, accessible guidance· Strong attention to detail with high-level quality assurance skills to ensure accuracy in data, billing, and documentation· Skilled in developing and maintaining SOPs, internal controls, and audit-ready systems· Effective project and time management skills, with the ability to prioritize independently and manage multiple deadlines· Strong troubleshooting and problem-solving skills, including the ability to work with internal teams and external vendors to resolve system issues Abilities:· Ability to take ownership of systems, workflows, and outcomes, ensuring smooth and efficient operations without reliance on task-by-task direction· Ability to anticipate risks, gaps, and inefficiencies in data, billing, and system processes and implement solutions· Ability to manage and administer a case management system, including user access, training, troubleshooting, and continuous improvement· Ability to serve as a liaison between internal teams and external system vendors, effectively communicating needs and driving resolution· Ability to collect, synthesize, and present data in formats appropriate for leadership, auditors, and external partners· Ability to work independently while coordinating across multiple teams and priorities· Ability to maintain organized, audit-ready documentation and ensure compliance across systems and processes· Ability to train, support, and reinforce staff use of systems, processes, and best practices· Ability to manage workload through structured planning, task tracking, and proactive communication of progress and risks· Ability to adapt to evolving systems, compliance requirements, and program growth while maintaining high performance and accuracy SCOPE & ACCOUNTABILITYThis role ensures the accuracy, integrity, and timeliness of data and billing processes that directly impact program funding, compliance, and operations. The position supports multiple teams and requires strong attention to detail, system thinking, and proactive communication.More About UsRelay Resources is a nonprofit organization based in Portland, OR, that employs more than 700 people, the majority of whom are people with disabilities. We cultivate meaningful work through services we provide to business and government customers, which include janitorial, landscaping, document services, and supply chain solutions. We also own and manage more than 900 units of affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees, and affordable homes to our residents.Equal Opportunity Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to a people-first, inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.Be the first to know about job openings! Sign up for our weekly job openings newsletter.