Administrative Support Representative

Under general supervision, perform complex office administrative support duties to assist external customers and to support the Operations Department. Essential Functions: Supports 24/7 operations Answer and respond to internal and external customer requests, inquires, and complaints; obtain and evaluate all relevant data to handle customer complaints Provide customers information regarding their concern and services offered Advise customers about the possible remedies or solutions regarding their problem not offered by MSD Record details of comments, complaints, and inquiries into a CMMS system Follow-up on customer inquiries not immediately resolved Report problem situations to management Receive, research, and resolve Dig Rite tickets utilizing the CMMS system, and the Missouri One Call database Dispatch emergency complaints to work crews; Utilize web based platform reports to monitor customer correspondence needs Document correspondence in the CMMS system Utilize Web based platform reports to identify data entry errors in the CMMS system and make correction Perform office administrative support work preparing a variety of documents and complex reports File documents and transcribe minutes of meetings Complete and prepare reports into various administrative software and departmental specific computerized applications Remain current on changes in policies, procedures and services Position will involve shift work with flexibility to work additional shifts/extended hours as needed and routine off-site visits to various District locations Additional Responsibilities: Assist with special projects as assigned; perform related work as required or as delegated by supervisor. QUALIFICATIONS: Training and Experience: Highschool diploma/GED Three (3) years of experience in customer service and/or administrative support. Must possess a valid driver's license issued by the state in which the employee resides. Desirable Knowledge, Skills and Abilities. Ability to prioritize and manage multiple tasks, varied responsibility, and provide off-site assistance Ability to work independently; Strong knowledge of customer service methods and practices Good computer knowledge of Microsoft Office products and clerical skills Strong verbal and written communication skills Ability to comprehend, capture, and interpret customer information Ability to analyze various parts of a problem properly and determine correct course of action Skill in exercising independent judgment Ability to think and act quickly in emergencies Skill in dealing effectively with the public under adverse conditions Skill in maintaining effective working relationships SPECIAL REQUIREMENT: Pursuant to MSD's "Substance Abuse Policy and Procedures," this position has been designated as non-safety sensitive and candidate must pass a Non-D.O.T. Drug Test for this position. Employees occupying this position are not subject to Federal (D.O.T.) Drug and Alcohol Testing Regulations. All current employees must have a 'Meets Expectations' or 'Proficient' rating on their most recent performance evaluation to be eligible. Physical Demands Stationary Position: Occasionally Move/Traverse: Occasionally Stationary Position/Seated: Constantly Transport/Lifting: Rarely Transport/Carrying: Rarely Exerting Force/Pushing: Rarely Exerting Force/Pulling: Rarely Ascend/Descend: Rarely Balancing: Rarely Position Self/Stooping: Rarely Position Self/Kneeling: Rarely Position Self/Crouching: Rarely Position Self/Crawling: Rarely Reaching: Rarely Handling: Occasionally Grasping: Occasionally Feeling: Rarely Communicate/Talking: Constantly Communicate/Hearing: Constantly Repetitive Motions: Frequently Coordination: Frequently Work Environment Extreme cold: Rarely Extreme heat: Rarely Humidity: Rarely Wet: Rarely Noise: Occasionally Hazards: Rarely Temperature Change: Rarely Atmospheric Conditions: Rarely Vibration: Rarely ABOUT US: The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. As one of the most recognized employers in the region and a fixture in the downtown area, MSD employs over 900 individuals in a wide-range of roles including skilled crafts and laborers, engineering, information technology, finance, human resources and administration support. We invite you to be part of the team!