Member Outreach Coordinator

Maybelle Center is seeking a highly motivated and qualified person to fill the position of Outreach Coordinator. This key leadership position will welcome residents who live in the low-income housing in downtown Portland and connect them to the socially supported programs at Maybelle Center. The primary goals of this position are to: · Increase the number of new members at Maybelle Center. · Increase the number of participations by existing members. · Work with Volunteer and Education Coordinator on matching members with visitors in the Visitation Programs. · Raise awareness among residents and manager/staff in the low-income apartments in the downtown Portland area about the Center and the social engagement opportunities it offers. · Strengthen existing community connections and build new ones. Duties and Responsibilities: · Conduct outreach to new and existing members in the low-income apartments and single room occupancy (SRO) hotels in the downtown Portland area, including those who have not engaged with Maybelle Center in the last 6 months and work to re-establish contact when possible. · Conduct basic intake and member screening following established eligibility criteria. · Visit and stay in contact with existing members on a regular basis. · Contribute to ongoing outreach programming. · Maintain accurate and up-to-date member information and service records. · Take part in developing the annual budget process for Outreach with management. · Ensure continuous quality assurance practices · Accurately and promptly enter data for monthly service reports. · Collaborate with team on pilot project initiatives. · Maintain collaborative relationships with and outreach to apartment/hotel managers, residence services coordinators, community agencies, health organizations and other community partners. · Work closely with Education Coordinator and Volunteer Coordinator in arranging student and volunteer visitors with members up members with student or volunteer visitors. · Make referrals to member support when necessary and address and address any urgent issues that may arise. · Maintain ongoing communication with members about events, programs, and with the Maybelle Center · Serve on various internal committees and external collaboration groups. · Be an active participant in program team activities and meetings. · Be an active participant in a Center-wide team environment and collaborate with other departments on Center events and outreach. · Adhere to all policies and procedures; maintain strict confidentiality and professional boundaries. · Other duties as assigned. Qualifications/ Requirements: · Education- Bachelor’s Degree · 2 - 4-year experience that provides the necessary knowledge, skill, and ability to perform the functions of the position. Candidates with extensive experience and skills relating to this position (5 - 8 years) but not a bachelor’s degree will also be considered. · Bilingual, preferred. · Intermediate Salesforce experience preferred. · Experience in Assertive Engagement (Nonviolent Communication, Trauma Informed Practices, Crisis De-escalation, Motivational Interviewing). · Experience in Community Development and/or Strengths-Based approaches preferred. · Knowledge of systemic inequalities and experience working to resolve these inequalities with individuals in need of support and assistance. · Knowledge about and practice and commitment towards racial equity. · Knowledge of and/or experience implementing evidence-based approaches to services including Motivational Interviewing, Trauma Informed/Harm reduction. · Highly organized, and can effectively manage multiple projects, tasks, priorities, and deadlines. · Self-directed, resourceful, and able to work both independently and in a team. · Ability to establish and maintain strong working relationships through successful interpersonal, written, and verbal communications. · Experience maintaining healthy boundaries and strict confidentiality. · Strong computer skills using Microsoft Office Suite (Outlook, Word, Excel, etc.) and Canva. · Ability to effectively work independently and as a part of a team. · Good problem-solving skills. · Empathetic, calm, collaborative, solution oriented. · Desire to address issues of urban poverty and social isolation. · Exceptional attention to detail and highly organized. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed above. · Ability to move around the facility, including the kitchen, dining areas, and other relevant spaces. · Capability to lift, bend, and carry supplies, including but not limited to equipment, or containers of varying weights, which may be required in tasks such as inventory management. · Comfort with extended periods of standing and walking, especially in a kitchen or food service setting during a work shift. · Precise control and coordination of fingers and hands for tasks such as handling kitchen utensils, equipment, and operating machinery. · Adequate hearing to communicate with team members, understand instructions, and ensure a safe working environment. · Regularly required to use hands to finger, handle or feel and to talk and hear. · Employee is occasionally required to stand; walk; walk and stoop, kneel and crouch. · Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. · Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. · The environment is characteristic of a facility in which healthcare is provided to the frail elderly. The noise level is usually moderate. About Maybelle Center Belonging is a basic human need. However, many of us face barriers that keep us from experiencing deep connection with others. Maybelle Center partners with neighbors in downtown Portland to build connection and a sense of belonging through affordable housing and inclusive social events and activities so more of us can experience a healthy, connected life and contribute to a thriving Portland. You can find out how we build belonging on our website: www.maybellecenter.org. The talented and devoted individuals who work at Maybelle Center bring a passion and commitment to our community every single day – in a sometimes challenging, but always rewarding, environment. We are guided by our core values: 1.) Every person has innate value and is important; 2.) It is a fundamental need to be socially connected with other humans; 3.) We all have something to offer and places where we can learn and grow – we are continually learning together. Benefits/perks · Health insurance (paying 100% of the employee’s health premiums, and offering dependent coverage options) · Employer Paid Life and Disability Insurance · 401(k) option which is available upon 60 days of service and matches employee contribution $1/$1 up to 4% · Monthly Tri-Met or parking pass · Generous PTO policy · Employee Assistance Program · Flexible Spending Account · Meal provided while on site during work shift. Compensation Starting hourly range - $22.67- $29.68 A Note to Potential Candidates: Studies have shown that women, trans, non-binary, BIPOC, and other candidates from most-impacted communities are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that is welcome. We would strongly encourage you to apply, even if you feel you do not meet every one of the qualifications described. Maybelle Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other protected characteristic. We are proud to be an Equal Employment Opportunity Employer. Requires passing pre-employment background check. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@trupphr.com. Job Type: Full-time Pay: $22.67 - $29.68 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule: Monday to Friday Ability to Relocate: Portland, OR 97209: Relocate before starting work (Required) Work Location: In person