Desktop Support Specialist

Job Description:Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUtilize the ticket management system to record, update and resolve tickets from the HelpdeskCollaborate with other support groups across global locations to help troubleshoot client issuesUtilize tools for building, monitoring and troubleshooting client devicesParticipate in Disaster recovery testing exercisesUpholding procedures for logging, reporting, and statistically monitoring desktop operationsWrite technical support and client documentation in form of Knowledgebase articlesMeet or exceed expected customer service levelsRequirements:Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.Windows Migration.Hardware/Software TroubleshootingExperience with VPN, Soft Phones, Remote Desktop, VDI.Asset Tracking/Inventory ManagementPhone and Tablet support (Windows, iPhone, iOS, Android)Experience with Ticketing System (ServiceNow).Strong Communications SkillsExcellent proven track record supporting clients in a financial environment.Excellent proven customer service based approachGood written and verbal communication skillsGood time management skillsStrong organizational and analytical skillsAbility to multi-task and work under pressureAbility to work autonomously and within teamDress Code: Business casual