Customer Service Manager Homecare

Our CompanyAll Ways Caring HomeCareOverviewWho We're Looking For:We are seeking a dynamic and driven Customer Service Manager (CSM) who is passionate about delivering exceptional client experiences and leading high-performing teams. In this role, you will oversee service quality, employee performance, and customer satisfaction—ensuring our clients consistently receive the highest level of care.The ideal candidate is a motivated professional who thrives in a fast-paced environment and brings a strong sense of urgency, organization, and leadership to every situation.What You'll GainWe believe in investing in our people and creating an environment where you can grow and succeed.A supportive, collaborative, and positive company cultureCompetitive compensation with daily pay optionsTuition reimbursement and partnerships with leading educational institutionsGenerous referral bonus programComprehensive benefits package, including supplemental plans, EAP, and 401(k)Ongoing career development and advancement opportunitiesExternal Job DescriptionWhat you will do:Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.Responsibilities include, but not limited to:Oversee quality care and overall client satisfactionSupervise and provide guidance to the Caregivers who provide direct care to the clients servedManage employee scheduling, identify problem situations, and implement proactive solutionsMaintain strong and positive relationships with referral partners, payor sources, and clientsEnsure proper documentation and record-keepingConduct periodic home visits and safety checksQualificationsWhat you will need:Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)Accountable, reliable, and ability to work independently with good judgementValid driver's license and auto insuranceEffective verbal and written communicationExcellent customer service skillsAdditional Job InformationBilingual Eng-Span PLUSSalary RangeUSD $19.00 - $20.00 / HourJ-18808-Ljbffr