Remote Technical Account Manager
Job descriptionAs a Technical Account Manager (TAM) at Applitools, you are a deeply technical, hands-on advisor responsible for the technical success of our customers post-sale.This role is ideal for engineers who enjoy working directly with code, test frameworks, and CI/CD pipelines, while also partnering closely with customer engineering and QA teams to drive adoption and long-term success.You will work in close partnership with a Customer Success Manager (CSM), forming a complementary team where:The CSM owns the relationship, value realization, and commercial outcomesThe TAM owns technical adoption, integration, and scaleWhat You’ll DoCustomer Technical OwnershipServe as the primary technical point of contact for assigned customersLead technical onboarding, integrations, and platform enablementWork hands-on with customer codebases, test frameworks, and CI/CD pipelinesProvide best-practice guidance on test automation, quality strategy, and scalingTechnical Problem SolvingTroubleshoot and resolve complex technical issues across automation frameworks, infrastructure, and workflowsConduct technical health checks, architecture reviews, and optimization sessionsPartner with Support on escalations and root cause analysisCross-Functional CollaborationWork closely with Product and Engineering to advocate for customer technical needsSurface systemic issues, patterns, and improvement opportunitiesProactively identify risks and help customers scale testing effectively as their environments growJob requirementsStrong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similarExperience with test automation frameworks, APIs, and CI/CD pipelinesSolid understanding of the software development lifecycle (SDLC)Proven ability to debug and solve complex technical problemsStrong communication skills and comfort working directly with senior engineers and technical leadersPreferred QualificationsExperience in test automation (functional, regression, UI testing)Familiarity with Playwright, Selenium, Cypress, or similar frameworksPrior experience in a customer-facing technical role (TAM, Solutions Engineer, Support Engineer, etc.)Background in Quality Engineering, Software Development, or DevOpsExperience supporting teams across different stages of the SDLC and varying maturity levelsRemoteUnited StatesSalesAll done!Your application has been successfully submitted!Other jobs