Remote Technical Account Manager
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Job description:
As a Technical Account Manager (TAM) at Applitools, you are a deeply technical, hands-on advisor responsible for the technical success of our customers post-sale.
This role is ideal for engineers who enjoy working directly with code, test frameworks, and CI/CD pipelines, while also partnering closely with customer engineering and QA teams to drive adoption and long-term success.
You will work in close partnership with a Customer Success Manager (CSM), forming a complementary team where:
- The CSM owns the relationship, value realization, and commercial outcomes
- The TAM owns technical adoption, integration, and scale
- What You’ll DoCustomer Technical Ownership
- Serve as the primary technical point of contact for assigned customers
- Lead technical onboarding, integrations, and platform enablement
- Work hands-on with customer codebases, test frameworks, and CI/CD pipelines
- Provide best-practice guidance on test automation, quality strategy, and scaling
- Technical Problem Solving
- Troubleshoot and resolve complex technical issues across automation frameworks, infrastructure, and workflows
- Conduct technical health checks, architecture reviews, and optimization sessions
- Partner with Support on escalations and root cause analysis
- Cross-Functional Collaboration
- Work closely with Product and Engineering to advocate for customer technical needs
- Surface systemic issues, patterns, and improvement opportunities
- Proactively identify risks and help customers scale testing effectively as their environments grow
Job requirements:
- Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar
- Experience with test automation frameworks, APIs, and CI/CD pipelines
- Solid understanding of the software development lifecycle (SDLC)
- Proven ability to debug and solve complex technical problems
- Strong communication skills and comfort working directly with senior engineers and technical leaders
Preferred Qualifications:
- Experience in test automation (functional, regression, UI testing)
- Familiarity with Playwright, Selenium, Cypress, or similar frameworks
- Prior experience in a customer-facing technical role (TAM, Solutions Engineer, Support Engineer, etc.)Background in Quality Engineering, Software Development, or DevOpsExperience supporting teams across different stages of the SDLC and varying maturity levels
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