L3 PHP Application Support Engineer | W2

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Clarkstech, is seeking the following. Apply via Dice today!We are seeking a highly skilled Application Support Engineer to provide advanced production support for PHP-based applications running in AWS environments. This role is responsible for troubleshooting complex issues, performing root cause analysis, and ensuring the reliability and performance of critical systems. The ideal candidate has strong experience in application debugging, observability, and incident management within a fast-paced production environment.Key Responsibilities< data-start="644" data-end="674">Application DebuggingTroubleshoot and resolve complex application issues escalated from L1/L2 support teamsAnalyze stack traces, exception logs, and application behavior to identify root causesImplement hotfixes and coordinate long-term solutions with engineering teams< data-start="939" data-end="990">Log Analysis and Root Cause Analysis (RCA)Analyze application, web server (Apache/Nginx), and PHP error logsUtilize tools such as CloudWatch Logs, ELK Stack, Splunk, or similar platformsPerform detailed root cause analysis and document findings for knowledge base articles< data-start="1237" data-end="1266">Proactive MonitoringConfigure and maintain monitoring dashboards using AWS CloudWatch, Datadog, or equivalent toolsSet up alerts for latency, error rates, memory utilization, CPU spikes, and database thresholdsIdentify performance degradation trends and proactively recommend solutions< data-start="1548" data-end="1576">Incident ManagementLead the resolution of high-priority (P1/P2) incidentsCoordinate cross-functional war-room calls and communication during critical outagesPrepare incident reports and post-mortemsEnsure issues are tracked through to closure using ITSM tools such as ServiceNow or Jira< data-start="1865" data-end="1900">AWS Infrastructure SupportSupport and troubleshoot applications hosted on AWS services including EC2, ECS, Elastic Beanstalk, Lambda, RDS, ElastiCache, S3, and CloudFrontDiagnose issues related to IAM permissions, VPC networking, load balancers, and auto-scalingCollaborate with infrastructure and DevOps teams to optimize system performanceRequired Skills And Experience< data-start="2277" data-end="2310">PHP and Web TechnologiesStrong proficiency in PHP (7.x / 8.x)Experience with frameworks such as Laravel, Symfony, or CodeIgniterSolid understanding of REST APIs, debugging, and testingExperience with Apache and/or Nginx configuration< data-start="2541" data-end="2559">DatabasesExperience with MySQL, PostgreSQL, and RedisAbility to troubleshoot performance issues and optimize queries< data-start="2678" data-end="2699">AWS ServicesHands-on experience with AWS services including EC2, ECS, Elastic BeanstalkFamiliarity with RDS, ElastiCache, S3, CloudWatch, and CloudTrailUnderstanding of IAM, VPC, Route53, and Application Load BalancersBasic knowledge of Lambda and API Gateway< data-start="2968" data-end="3002">Observability and LoggingExperience with CloudWatch Logs InsightsFamiliarity with ELK Stack, Splunk, or DatadogExposure to APM tools such as New Relic or AppDynamics is a plusExperience configuring alerts and monitoring rules< data-start="3224" data-end="3252">Tools and ProcessesExperience with ITSM tools such as ServiceNow or JiraProficiency with Git version controlStrong scripting skills in Bash or similarFamiliarity with Agile methodologies and ITIL processesPreferred QualificationsExperience supporting high-availability, distributed systemsStrong analytical and problem-solving skillsExcellent communication and collaboration abilitiesAbility to work effectively in high-pressure incident scenariosWork EnvironmentFast-paced, production-focused environmentCollaborative, cross-functional teams including engineering, DevOps, and support