Senior Production Support Analyst Capital Markets

Join the Capital Markets team as a Senior Production Support Analyst in Toronto, specializing in Fixed Income services. You will deliver exceptional technical support while managing critical incidents and driving improvements. Seeking a seasoned professional with 7+ years of experience in IT and a robust background in capital markets. This position requires in-depth knowledge of fixed income products and the trading lifecycle. You'll collaborate with external vendors and development teams to ensure seamless operational support, leveraging your expertise in Linux, SQL, and data analysis for stability. Key Responsibilities Provide superior support to Fixed Income trading desks Manage incident responses and problem management Analyze production data for trends and improvements Drive efficiencies with tools and implement process improvements Serve as a mentor and subject matter expert Requirements Over 7 years in IT with fixed income experience Hands-on knowledge of trading lifecycle and metrics Strong skills in Linux, SQL, and scripting languages Excellent communication abilities for client interactions Experience with service management practices and tools Bring your passion for production support and make a lasting impact within our high-performing team in Toronto. J-18808-Ljbffr