Electronic Services

Position Summary Coordinates and assists with all data processing activities involving ACH, Debit Card/ATMs, Remote Deposit Capture, online banking, and various group payroll processing in compliance with federal and state regulations. Assist members by phone, in person, or by email to resolve questions or disputes. Responsible for training in all areas of the department and providing backup to ensure coverage as needed. Essential Duties and Responsibilities Duties include, but are not limited to: ACH and Return Processing Accurate & timely processing of the daily ACH and Share Draft files by ensuring that all items have cleared member accounts and all return items are returned to the Federal Reserve before the regulated deadline Process ACH/Draft Stop Payments (including official checks) Post changes, additions, or deletions for payroll groups Post maintenance changes, additions, or deletions as they are received on ACH origination files Work reports as directed Card Processing Ex: Credit, Debit, ATM, ITM Balance Debit Card/ATM daily reports Create travel notifications for Debit and Credit cards; post unposted and adjustment transactions; perform general card maintenance including but not limited to: address changes, process PIN requests, Open/close, approve/denying, ordering new cards, replacement cards, raising and lowering Debit/ATM Card Limits, hot carding for all debit and ATM cards in accordance to the CU's policies and procedures Overdraft Privilege/Reg E maintenance Originate and follow up on chargeback items Research, investigate, and resolve member inquiries regarding account statements, disputes, fraud, monetary adjustments, card not working issues Work with compromised card list- assist members with plastic card recovery after theft or loss Remote Deposit Capture, Merchant Capture, and Bill Pay Processing Accurate and timely processing of the daily RDC file ensuring all deadlines are met Maintain electronic bill payment and transfer service registrations Review system reports for errors and possible fraudulent activity Ongoing Merchant Capture support Online Banking Online banking support for members and business accounts: setup, password resets, security questions, general contact questions, etc. Zelle, E-statements, removing electronic services, Remote deposit capture (RDC), Bill pay Additional services accessed through online banking such as additional modules added/to-be added (ex: business online banking), etc. Stay up-to-date on policies, procedures, rules, and regulations related to card services and electronic services Other duties as assigned This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time. Required Education and Qualifications Education: High school graduate or equivalent ACH Certification encouraged 1 year of customer service experience or related experience Exceptional customer service and communication skills, with a focus on providing personalized service. Strong analytical skills and attention to detail Proficiency in Microsoft Office Suites and banking software. Hours range Monday through Friday from 7:30 am-6:15 pm. Including 2-3 Saturdays per month from 8:45 am-12:15 pm. Service First Federal Credit Union has been open since 1934 providing banking services to more than 20,000 members with 3 locations in Sioux Falls, SD. Membership: Service First is a community-based financial institution. People living, working, or worshiping in our field of membership can become a member and access banking services. Membership is also open to the immediate family of current members. To Empower our members through financial services and education while promoting the people helping people philosophy and ensuring the future growth of the credit union. Be the most preferred and trusted financial institution serving our members, their families, and future generations.