Senior Community Manager

Career Site HeaderJob SummarySenior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.Job DutiesMarkets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)Resolves complaints and responds to issues in a timely manner. (Essential)Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.Assists with developing and maintaining marketing strategiesCoordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-upEnsures compliance with federal, state, and local agencies that regulate fair housing laws and community operationsInitiates lease renewals and rent increase letters, ensuring timely distributionInspects and recommends purchase and renovation of used/repossessed homesPrepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-insHandles emergencies that may arise onsite, ensuring adherence to standard operating proceduresEnsures compliance of safety policies; completes worker's compensation accident and incident reports in a timely mannerEnsures that community appearance is maintained to Sun's curb appeal standardsAssists with preparation of budgets; provides accurate data to assist in CapEx and expansion needsReports deficiencies that would adversely affect the operation of the communityReviews and compiles property accounting reports for the Accounting DepartmentAll other duties as assignedRequirementsHigh School Diploma or GED (Required)Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)4 years in property management experience, including 2 years of supervisory experience (Required)6 months in prior sales and leasing expeerience (Required)Ability to fluently read, write and speak English and Spanish (Preferred)General knowledge of maintenanceDemonstrated leadership abilitiesStrong organizational skillsExcellent verbal and written communication skillsSolid negotiation skillsAbility to thrive in a fast-paced environmentWorking knowledge of basic accounting principlesThorough knowledge of federal, state and local laws pertaining to fair housing and employment lawIntermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internetFlexibility to respond to community needs during non-business hoursAbility to live on-site within the community (housing provided)Must have a valid driver's licenseREWARDING BENEFITSAt Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your familyComprehensive Dental PlanVision Plan Voluntary Health and Dependent Care Reimbursement AccountsLife and Accidental Death and Dismemberment InsuranceShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionPaid Parental LeaveEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting SunRV Resorts across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and morePaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty