Educational Support Associate (Contractor)

About AmplifyAmplify helps teachers bring delight and rigor to students every day. We have become a leader in K-12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.comJob Description:Amplify is seeking full-time, remote, seasonal Educational Support Associates to join our Customer Support team and support customers in the use of Amplify products and services. Educational Support Associates resolve complex customer inquiries that require pedagogical expertise. Additionally, associates collaborate with internal teams to share educator feedback and help shape product development. This position is ideal for experienced educators who are well-versed in all aspects of the pedagogy that powers Amplify products.In addition to making a direct, tangible impact on educators nationwide, you'll:Join with a cohort of like-minded colleagues and widen your professional networkMake a direct impact on student learning and build meaningful relationships with educators who will genuinely appreciate the difference you make in their classroomsLearn how to succeed in the role through our interactive onboarding experience with hands-on simulations and mentorshipEngage in targeted learning opportunities and develop Amplify product expertiseThis is a contractor role with an expected duration of June 15, 2026 - October 30, 2026 aligned with our peak season.Essential ResponsibilitiesAct as an expert and authority in the pedagogy of specific Amplify product(s)Expertly navigate digital platforms in which Amplify products are housedParticipate in ongoing internal training sessions to improve new and existing product knowledgeDemonstrate a proactive approach to maintaining updated knowledge of the growing body of product resources and toolsRespond daily to pedagogical inquiries via live chat and emailResearch solutions to customer inquiries using pedagogical knowledge and product expertise, leveraging collaborative relationships with product teams and internal business partners to provide support for more complex issuesPrioritize issues by their complexity and severitySupport strict documentation of customer inquiries to provide all internal stakeholders with the information needed to support customer accounts, ongoing product improvementEffectively and flexibly utilize required digital business operations tools (currently includes Salesforce and Google Suite)Stay informed of new curricula and pedagogical methods, and trends throughout our customer base and potential marketsPositively contribute and support solutions within the Educational Support Team, our larger Customer Support umbrella, Amplify Education as a whole, and our customer base to maximize our positive impact in classrooms across the globeEfficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detailYou are a good fit for this role if you:Take pride in delighting customers in every interactionHave excellent communication skills, both written and verbalLearn new processes quickly and adapt when circumstances changeAre a resourceful self-starter who can find solutions to challengesEnjoy analytical thinking and problem-solvingPrioritize quality and accuracy in a fast-paced environmentTake ownership of your work and embrace feedback for growthHave a keen attention to detailMinimum Qualifications:Bachelor's degree in Education or related field; Master's degree preferredTwo or more years of experience in teachingKnowledge of instructional standard methodologiesHigh level of comfort with technology, including devices, software, and online navigationOutstanding written and verbal communication; ability to read/write instructional and technical documentationKnowledge of instructional coaching techniques and the ability to practice them with teachersExcellent analytical, organizational, and time management skills; must be adept at multitasking and prioritizing in a work-from-home environmentPreferred Qualifications:Experience with Amplify productsCurrent or former Amplify Professional Learning SpecialistPassionate educators, lifelong learners, and those comfortable with rapid change in the world of educational technologyAdditional Information:Time commitmentAssociates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate will work an 8-hour shift between 7am - 9pm Eastern Standard Time (EST). Upon hire, candidates can share scheduling preferences; once set, schedules are fixed.Location Remote (U.S. only). Candidates must have the legal authorization to work and reside in the U.S.Online & Camera Policy:Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace. Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and backgroundEquipment: Associates will be provided a MacBook, headset, and mouse.Compliance:Working as an Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position.Contract Employment: This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback.Compensation:The hourly rate range for this role is $30Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.Amplify is an E-Verify participant.