Print Equipment Service Lead

Career Growth OpportunityThis role is designed as a steppingstone toward Operations Leadership, Maintenance/Engineering Manager roles.High performers will have opportunity to lead capital equipment projects, manage cross-functional initiatives, take on expanded leadership scope, and contribute to long-term operational strategy.Position OverviewPersonalization Mall operates one of the largest and most advanced digital print environments in the region, producing millions of personalized products annually. This role is a key technical leader responsible for keeping our production equipment running at peak performance.We are seeking a hands-on, technically strong Print Equipment Service Lead who is ready to take ownership of equipment reliability today - and grow into broader operational leadership tomorrow.This role is ideal for someone who thrives in a fast-paced production environment, enjoys solving complex mechanical and technical challenges, and wants a clear path toward expanded leadership responsibilities in operations, engineering, or facilities management.Key ResponsibilitiesOversee preventive and predictive maintenance for all print production equipment.Troubleshoot mechanical, electrical, and software-related issues to minimize downtime.Conduct root cause analysis and implement long-term corrective actions.Maintain service documentation and maintenance tracking systems.Identify opportunities to improve equipment uptime and workflow efficiency.Recommend equipment upgrades, modifications, and capital improvements.Support installation and optimization of new equipment.Train operators on proper equipment handling and basic troubleshooting.Mentor technicians and help build a high-performing service culture.Collaborate with Production and Operations to ensure equipment readiness.Manage relationships with OEMs and third-party service providers.Oversee spare parts inventory and vendor service agreements.What Success Looks LikeImproved equipment uptime and reduced emergency repairs.Strong preventive maintenance compliance.Increased team capability and technical skill depth.Measurable improvements in efficiency and reliability.Why Join Us?Clear career advancement pathway.Competitive compensation and benefits.Opportunity to lead critical operational systems.Collaborative, performance-driven culture.QualificationsIdeal Experience:2+ years operating printing equipment and understanding operator maintenance process1 year of hands-on experience servicing commercial or industrial print equipment.Strong mechanical and electrical troubleshooting skills.Experience with digital and/or offset printing systems.Ability to interpret schematics and technical manuals.Strong problem-solving skills and ownership mindset.What will set you apart:* Technical certifications and/or Experience with large-format UV, dye-sub, latex, and digital press platforms (HP, Canon, Mimaki, Durst, Konica, or similar).The expected salary range for this position is $20-$25 hourly. The actual compensation will be determined by experience and other factors permitted by the law.Benefits for this location include*:Medical, dental, vision, life and disability insurance for the associate and family (if applicable)Flexible Spending AccountHealth Savings Account401k retirement programMental health resources/ Employee Assistance Program80 hours of paid vacation time (accrued on an hourly basis)9 paid holidays30% employee discount across our family of brandsPotential eligibility for annual merit-based wage increase, if applicableExact benefit terms, conditions and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.