Reimbursement Services Representative

Reimbursement Services RepresentativeWe strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.Role OverviewAs a Reimbursement Services Representative, you will support timely, accurate billing by confirming coverage details, resolving missing information, and keeping patient accounts current in a fully remote setting. This role exists to reduce reimbursement delays and ensure patients and payers have clear, correct documentation. Key responsibilities include:Confirming insurance eligibility via phone and online portalsContacting patients to obtain updated insurance detailsUpdating accounts with correct coverage and related invoicesManaging assigned queues, reports, emails, and denial documentationSending termination letters when patients cannot be reached and processing returned mailRequired skills and qualifications:Strong attention to detail and clear written communicationProfessional, empathetic customer service and phone presenceSelf-motivated, organized, and comfortable working independentlyIf you're ready to contribute to accurate reimbursement outcomes while supporting patients with care, apply today.A Typical DayYour day begins by reviewing paper denials received by mail and organizing them for follow-up. You'll move between online payer portals and phone calls to confirm current coverage, then document updates in the patient record so billing details align with the latest information. Throughout the day, you'll rotate through email, system reports, and work queues to keep items moving and prevent aging accounts. When patients are difficult to reach, you'll prepare and mail required termination letters, then log and route any returned mail appropriately. The pace is steady and detail-driven, with clear priorities and frequent documentation touchpoints.Benefits PackageWe offer Medical, Dental, and Vision coverage, plus Life Insurance. You'll also have access to a 401(k), Paid Time Off, and a Competitive Salary.