Customer Account Representative Urology

Customer Account Representative UrologyAeroflow Health Customer Account Representative Urology RemoteStart date: 06/01/2026Shift: Monday-Friday 8:00am - 5:00pm ESTPay: $20/hourAeroflow Health is taking the home health products and equipment industry by storm. We've created a better way of doing business that prioritizes our customers, our community, and our coworkers.We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you're looking for a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Health.Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose to provide great customer service to our new and current patients.As a customer account representative, you will focus on:Providing exceptional customer service to patients, healthcare professionals, and insurance companies.Your primary responsibilities include:Handling a high-volume number of both incoming and outgoing phone calls dailyUpdating account information, such as: product needs, insurance, contact information, etc.Calling doctor's offices to follow up on necessary paperwork neededReviewing paperwork received by a patient's doctorPlacing resupply orders for current patients that receive incontinence supplies and cathetersResearching insurance payer requirements and understanding reimbursement proceduresTroubleshooting equipment problems and offering product changesEmployee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.Compliance is a condition of employment and is considered an element of job performanceMaintain HIPAA/patient confidentialityRegular and reliable attendance as assigned by your scheduleOther job duties assignedSkills for success:Excellent Customer Service SkillsAbility to Think CriticallyExceptional OrganizationHigh Level of CompassionOutstanding Written and Verbal CommunicationWillingness to Make Decisions IndependentlyAbility to Contribute to a TeamMust Be Adaptable and Willing to LearnGeneral Computer and Email ProficiencyRequired qualifications:High school diploma or GED equivalent1 year of customer service experience preferred1 year of call center experience preferredExcellent written and verbal communication skillsExcellent critical thinking skillsExcellent de-escalation skillsExcellent active listening skillsAbility to multitask shifting between open applications as you speak with patientsAbility to type 40+ words per minute with accuracyWhat we look for:We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.What Aeroflow Offers:Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:Family Forward CertifiedGreat Place to Work CertifiedInc. 5000 Best Place to Work award winnerHME Excellence AwardSky High Growth AwardAeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.