BDC Representative
Occupations:
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsSales and Related Workers, All OtherPatient RepresentativesIndustries:
Business Support ServicesScenic and Sightseeing Transportation, LandBusiness Schools and Computer and Management TrainingVocational Rehabilitation ServicesOther Transit and Ground Passenger TransportationMcGrath Acura of Libertyville - Libertyville, IL. We are looking for an experienced BDC Representative that will be the liaison between our company and its current and potential customers. **Family owned and Operated! Great Benefits! ** ROOM FOR GROWTH! ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyBenefits401k (Matching)Health Insurance (Health, Dental, Vision)Paid Time OffGrowth