Executive Protection Operations Manager

About Crisis24Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.More information is available at www.crisis24.garda.comLocation: Bay Area, CA + global travel (hybrid schedule)SummaryThe Executive Protection Operations Manager supports the Sr. Manager, Executive Protection in the day-to-day coordination, administration, and expansion of the Executive Protection Program. This role serves as a central operational partner responsible for vendor management, administrative oversight, and operational logistics supporting executive protection activities across the organization. The Operations Manager ensures continuity of operations by coordinating personnel, travel logistics, and protective resources while supporting the continued growth ofexecutive protection services for executive leadership.Core Responsibilities• Serve as the primary operational liaison and documented vendor manager for contractedexecutive protection personnel, overseeing timesheets, payroll coordination, invoicing,expense tracking, and personnel-related administration.• Coordinate executive protection operations during principal travel, events, and complexmovements, including vendor staffing, transportation resources, operationalcommunications, and coordination with Executive Assistants, Protective Intelligence,GSOC, and other internal stakeholders.• Support the planning and execution of executive protection coverage across executiveleadership, helping expand and sustain protection capabilities beyond the CEO program.• Develop and maintain operational procedures, SOPs, and program documentation toensure consistency and scalability across executive protection operations.• Assist with operational planning, coverage forecasting, and surge staffing to ensureappropriate resources are available for travel, events, and emerging requirements.• Backfill operational roles when necessary, including Close Protection Agent, ExecutiveProtection Agent, Executive Protection Lead, or Advance Agent during staffing shortages,surge operations, or major events.• Support vendor performance management and operational quality assurance, identifyinggaps, coordinating improvements, and escalating issues when necessary.• Lead or support operational initiatives such as workflow improvements, program tooling,training coordination, and other projects that improve efficiency and program maturity.• Support after-action reviews, operational debriefs, and continuous improvement effortsacross the Executive Protection Program.• Identify operational gaps, process improvements, or resource needs and elevaterecommendations to the Sr. Manager.Key Competencies• Strong operational judgment and ability to coordinate complex executive protectionactivities across multiple stakeholders and environments.• Physically fit and able to safely perform the physical demands of the role.• Excellent organizational skills with the ability to manage multiple concurrent priorities infast-moving operational environments.• Clear and concise communication skills, capable of coordinating effectively withexecutives, vendors, and internal security teams.• High attention to detail across scheduling, documentation, logistics, and operationalplanning.• Ability to operate both strategically and tactically, supporting program leadership while alsoexecuting operational tasks when required.• High level of discretion and professionalism when handling sensitive executive information.• Strong problem-solving skills and the ability to identify operational gaps and implementpractical solutions.Preferred Background• 5+ years of experience in executive protection, protective operations, or corporate securityenvironments.• Experience coordinating executive travel operations, advances, and protective logistics indynamic environments.• Experience managing vendor personnel, scheduling, or operational administration within aprotective services program.• Strong working knowledge of executive protection operations including advances, travelsecurity, movement coordination, and event support.• Demonstrated ability to manage operational logistics and administrative workflowssupporting protective operations.• Valid CA Guard Card, Exposed Firearm Permit, and CA CCW or HR218 required.• Familiarity with operational platforms such as Winteam, Concur, Signal, Slack, and GoogleWorkspace.• Experience supporting high-profile executives, corporate leadership teams, or family officeenvironments preferred.Additional BenefitsCompetitive compensation + discretionary, performance-based bonus up to 15% of base salaryMedical, Dental, Vision, and Life Insurance, Competitive 401kEmployee Assistance Program (EAP).Paid time offProfessional development assistanceJob Type: Full-timeInformation SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.