Customer Service Tech

Job Opportunity at Carrier Global CorporationCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Lewisburg, TN location. This position will be responsible for assisting the customer utilizing email, phone, and written communications. The candidate will provide options and alternatives tailored to the customer's situation where one can leverage leadership, decision-making, and technical aptitude skills.Key ResponsibilitiesManage daily transactional processing in SAP in accordance with company policies.Managing large amounts of inbound calls in a timely manner.Handle customer inquiries both over the phone and by email.Manage customer experience through Salesforce case resolution, email resolution, and daily report monitoring.Assist customers with questions and find alternate solutions to customer issues.Assist in special projects as needed.Order entry-processing customers orders in a timely manner.Use standard procedures to accomplish assigned tasks and goals.Candidate will be assisting all levels of Tier 2 while focusing on transactional excellence.Required QualificationsHigh School Degree or GED2+ years of experience in a call center and/or customer service environmentPreferred QualificationsWorking knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)Ability to handle between 60-70 phone calls per day while maintaining a positive/responsive attitude with the customerWorking knowledge of Salesforce is desired.Excellent customer service skillsStrong written and oral communication skillsProficient in MS Office (specifically Word and Excel)Strong analytical skills, accuracy and attention to detailSense of urgency; strong organizational skills and ability to handle multiple tasks at one timeCreative problem solving skillsSelf-starter and well organized, able to multi-task and prioritize workAdaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hoursCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.