Program/ Project Manager [211272]

We are seeking a highly organized and execution-focused AEO Program/Project Manager to own the operating rhythm, coordination infrastructure, and project status communications for a fast-moving Answer Engine Optimization (AEO) program. This is not a strategy role; it is the backbone of how AEO work gets planned, tracked, and delivered.In this role, you will design and maintain the systems, cadences, and governance structures that keep cross-functional workstreams aligned and moving. You will be the single source of truth for program and project status, the connective tissue across teams and agency partners, and the person who ensures leadership always has clear visibility into progress against project goals. If you thrive on bringing order to complexity, running tight execution systems, and keeping multiple workstreams on track simultaneously, this role is built for you.ResponsibilitiesProgram Orchestration & Operating ModelDesign, manage, and continuously improve the Agile/Scrum operating model for the AEO program, including 2-week sprint cadences, sprint planning, and burndown trackingDefine sprint outputs and expectations, and hold workstream owners accountable to delivery commitmentsBuild and maintain the program charter, roadmap, and sprint plans; adapt as priorities evolveManage and expand the central workstream structure across all AEO pillars, ensuring coverage, clarity, and ownership at every levelCentralized Work Tracking & ToolingOwn and maintain the Monday.com workspace, including sprint tracking boards, cross-workstream dashboards, and institution-level viewsServe as the system administrator for all AEO project tooling-ensuring boards are current, accurate, and useful to all contributorsDrive adoption of centralized execution systems across the team; migrate work away from ad hoc tracking into a single source of truthMaintain status dashboards for both core team and executive (SteerCo) audiencesMeeting Cadence & GovernanceSchedule and facilitate the full operating rhythm: daily standups, weekly core working sessions, and biweekly SteerCo meetingsCreate and distribute agendas, pre-reads, and rolling meeting notes for all recurring sessionsDrive follow-up and accountability after every meeting-tracking open actions to closureIdentify and escalate blockers, risks, and dependencies before they become problemsExecutive Reporting & SteerCo CommunicationsProduce sprint reports including status summaries, burndown data, and workstream outputsBuild and distribute SteerCo updates and email communications on a biweekly cadenceMaintain institution-level status trackers and consolidate completed, in-progress, and at-risk work into clear reportingTranslate day-to-day execution activity into leadership-ready visibility-ensuring executives always have an accurate picture of program healthCross-Workstream CoordinationAct as the connective tissue across all AEO workstreams-aligning workstream owners, tracking dependencies, and ensuring outputs are delivered on scheduleCoordinate across digital presence pillars (e.g., review platforms, social/community channels, content, and site) to keep work integrated and on trackFacilitate alignment on shared priorities such as topic strategies, review campaigns, and faculty/ambassador activation programsManage agency and vendor coordination: scheduling kickoffs, aligning timelines and attendees, and tracking execution readinessDocumentation & Knowledge ManagementBuild and maintain centralized documentation repositories organized by workstream, ensuring materials are current, accessible, and version-controlledOwn the AEO SharePoint environment as the program’s central knowledge hubEnforce documentation standards across the team: upload compliance, naming conventions, and visibility across functionsIntake & Backlog ManagementConsolidate incoming ideas, requests, and priorities from stakeholders into a structured backlogTranslate intake into actionable Monday.com tasks and sprint backlog items; ensure nothing gets lost or deprioritized without visibilityPartner with leadership to support prioritization decisions based on program goals and capacityWorkstream Execution SupportProvide hands-on project management support for individual workstreams as needed, including reviews and reputation operations, agency onboarding and coordination, social ambassador and faculty programs, and platform operations (e.g., profile claiming, ticket submission, IT coordination)Submit and track operational tickets (e.g., ServiceNow) and drive cross-functional resolution of blockersQualificationsBelow are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education & ExperienceBachelor’s degree in Business, Marketing, Communications, or related field preferred3–5 years of experience in program or project management, preferably in a digital marketing, agency, or cross-functional enterprise environmentHands-on experience with Agile/Scrum methodologies, including sprint planning, backlog management, and burndown reportingDemonstrated experience with Monday.com or a comparable project management platform (Asana, Jira, Azure DevOps, Workfront, etc.)Experience managing executive-level reporting and preparing stakeholder communications or status updatesTechnical SkillsProficiency in Microsoft 365 tools: Teams, SharePoint, Outlook, and PowerPointAbility to build and maintain project dashboards, trackers, and status reportsComfort with ticketing and operational systems (e.g., ServiceNow or similar)Familiarity with digital marketing concepts-particularly SEO, AEO, or content operations-is a plus, but not requiredAbility to quickly learn and become the administrator of new tools and platformsSoft Skills & Cultural FitExceptionally organized with a strong bias toward systems, structure, and documentation-you create order in complex environmentsStrong project manager: you own timelines, track every open action, and close the loop without being askedProactive communicator who keeps stakeholders informed, surfaces issues early, and drives accountability without being heavy-handedHighly collaborative with a team-first mindset-comfortable working across functions and seniority levelsStrong sense of urgency and ownership; you treat the program’s success as your own responsibilityDetail-oriented and reliable-teams and leaders trust that what you produce is accurate and completeComfortable operating in a fast-moving, ambiguous environment where priorities shift and speed mattersWilling to go above and beyond, and to roll up your sleeves for hands-on execution when the work calls for itWhat Success Looks LikeFirst 30-60 DaysTake full ownership of the existing program infrastructure: sprint cadence, Monday.com boards, meeting rhythm, and project status cadence. Build trust with workstream owners and leadership by delivering accurate, on-time reporting and maintaining a clear, up-to-date picture of program health. Begin identifying gaps and proposing improvements to the operating model.Ongoing KPIsSprint delivery rate: percentage of committed sprint items completed on timeReporting timeliness: SteerCo updates and sprint summaries delivered on scheduleBacklog health: intake items triaged and on the board within agreed SLACross-workstream alignment: dependencies tracked and risks escalated before they impact deliveryDashboard accuracy: Monday.com boards and status trackers reflect real-time program state