Field Service Engineer - Medical Imaging

Job Description: Responsible for customer relationship management Install, troubleshoot, service, and maintain equipment at customer sites Deliver exceptional customer service by setting clear expectations and resolving issues efficiently Build strong customer relationships to contribute to service revenue growth Collaborate with the regional team to improve processes and share best practices Diagnose and resolve electronic, mechanical, and network-related system issues Perform preventative maintenance, field changes, installations, and corrective service Travel extensively (approximately 90%) to support customer sites nationally Requirements: 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles Comfortable using a wide range of diagnostic tools and test equipment Associate degree in electronics or a related field, or an equivalent combination of education and experience Practical problem-solving skills in regulated service environments Ability to meet physical, cognitive, and environmental job requirements of a field service role Benefits: On-call pay Company fleet/car (if applicable) Training and advancement opportunities Comprehensive Philips Total Rewards benefits program Generous PTO 401k (up to 7% match) HSA (with company contribution) Stock purchase plan Education reimbursement