Office Assistant

Company DescriptionPagel Activity Center is an ice arena located in Minnetonka, Minnesota. The center serves as a hub for community activities, providing recreational opportunities and serving as a venue for events. Known for its quality facilities and community focus, Pagel Activity Center supports a variety of ice sports and activities throughout the year. Conveniently located off Highway 7, it is a cherished space for residents and visitors alike. Role DescriptionThis is a part-time, on-site role for an Office Assistant at Pagel Activity Center, located in Minnetonka, MN. The Office Assistant will handle daily administrative tasks, manage phone communication, and provide clerical support to ensure smooth operations. The position includes responsibilities such as assisting with office equipment operations, maintaining records, and providing excellent customer service through clear and professional communication. This position serves as the primary point of contact for patrons, user groups, vendors, and staff while assisting with arena scheduling, billing, and general office duties. Essential Duties & ResponsibilitiesAdministrative SupportAnswer phones, respond to emails, and greet patrons in a professional manner Assist with ice scheduling, reservations, and calendar updates Maintain accurate records and filing systems Prepare correspondence, reports, and documents as needed Financial & Billing SupportProcess payments (cash, check, credit card) using POS systems Prepare and track invoices for user groups and rentals Assist with daily cash reconciliation and deposits Maintain accurate financial and registration records Customer ServiceProvide information about programs, ice availability, and events Address patron concerns escalate issues when appropriate Promote arena programs and special events Operational SupportCoordinate communication between arena management, maintenance staff, and user groups Assist with tournament and event preparation Maintain office supply inventory and order supplies as needed Support compliance with Minnesota safety and facility regulations QualificationsProficiency in Phone Etiquette and Communication for interacting with patrons and colleagues effectively Strong Administrative Assistance and Clerical Skills for managing tasks, organizing records, and supporting office operations Attention to detail, organizational abilities, and multitasking skills Previous experience in customer service, office administration, or a related field is a plus High school diploma or equivalent is required Dependable, professional, and able to work on-site during assigned hours Experience with recreation management software (e.g. Finnly Sport, RecDesk, ActiveNet, SportsEngine) preferred Experience in parks & recreation, sport facilities, or ice arenas is a plus