System Administrator

Position SummaryThe System Administrator is responsible for supporting, maintaining, and improving the organization's IT systems and infrastructure. This role ensures system reliability, security, and availability while providing technical support to users and internal teams. Level 1 focuses on foundational system support and routine operations, while Level 2 performs advanced administration, troubleshooting, and infrastructure improvements.Essential Duties and Responsibilities Monitor servers, systems, and applications to ensure availability and performancePerform routine maintenance, patching, and system updatesManage user accounts, permissions, and access in Active Directory and cloud platformsInstall, configure, and support workstations, peripherals, and basic server componentsRespond to and resolve escalated helpdesk ticketsTroubleshoot basic hardware, software, and connectivity issuesDocument systems, procedures, and configurationsSupport onboarding and offboarding technical activitiesFollow IT policies, security standards, and compliance requirementsMaintain a strong understanding of industry trends and best practices.Perform other related duties as assigned to support IT operations and organizational needs.I dentify opportunities to enhance application parameters.Review correspondence from application vendors to determine applicability and impact to operations, products/services and front lines.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree or equivalent work-experience and 2 (two) or more years of in IT support or system administration experience and/or training; or the equivalent combination of education and experience. PC proficient, including MS Word and MS Excel.Language SkillsAbility to read, analyze, and interpret laws and regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent verbal and written communications skills in English. Spanish is a plus.Reasoning AbilityThorough understanding of management procedures; ability to plan department activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; Ability to deal with complex problems involving multiple facets and variables in non-standardized situations .Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to grasp, type or other related tasks. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision for desk work and peripheral vision for security.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to an office environment. Noise level is at normal office capacity.Compliance with Regulatory Requirements, Policies & ProceduresAll Associates have a responsibility to understand ALL of the Bank's policies and procedures including the BSA/AML Program, the procedures outlined in it, and to follow the Program and procedures in carrying out their duties.When an associate has supervisory responsibilities, he or she will make certain that his/her staff understands their responsibilities to comply with all applicable regulatory issues and internal programs, policies and procedures. Any associate that fails to adhere to the Bank's programs, policies and procedures or commits other violations of the Code of Ethics may be subject to disciplinary action up to and including termination.We are an Equal Opportunity Employer and value diversity at all levels of our organization. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to fostering an inclusive and respectful workplace where everyone can thrive.Powered by JazzHR