Home Shopping Manager

Job DescriptionPurposeThe Home Shopping Department Manager is responsible for leading the Home Shopping (eCommerce/Online Orders) operation to deliver an accurate, timely, and customer-focused shopping experience. This role oversees order fulfillment, labor planning, service metrics, and team development while ensuring operational and safety standards are met. Key Responsibilities Manage daily operations of the Home Shopping Department, including order fulfillment and stagingEnsure accuracy, quality, and on-time completion of all customer ordersDrive performance against service, productivity, labor, and customer satisfaction goalsLead, train, schedule, and develop Home Shopping associatesMonitor order volume and adjust staffing to meet demandEnsure proper product selection, substitution standards, and freshness expectationsMaintain compliance with food safety, safety, and company policiesPartner with store leadership and department managers to support order accuracy and inventory availabilityResolve customer concerns promptly and professionallySupport continuous improvement through performance analysis and process executionKnowledge, Skills, and Abilities Strong leadership and team-development skillsAbility to manage labor, productivity, and service metricsAttention to detail with a strong focus on accuracy and qualityEffective communication and problem-solving skillsAbility to work efficiently in a fast-paced, deadline-driven environmentQualifications High school diploma or equivalent requiredPrior retail or grocery leadership experience requiredExperience with online order fulfillment or service operations preferredAbility to work flexible schedules, including weekends and holidaysWorking Conditions Combination of sales floor, backroom, and staging-area workFrequent walking, standing, bending, and liftingFast-paced retail grocery environmentAbout UsAlbertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.Bring your flavorBuilding the future of food and well-being starts with you. Join our team and bring your best self to the table. DisclaimerThe above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.Albertsons is an Equal Opportunity EmployerThis Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). About the TeamPay Transparency:Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.