Branch Manager

Promera (formerly Data Clean) delivers critical environment management for the world’s most demanding mission‑critical spaces—data centers, cleanrooms, and life sciences facilities. For 45+ years, we’ve helped customers protect uptime, performance, and compliance through disciplined, high‑quality execution. We partner with leading general contractors, hyperscale cloud providers, enterprise customers and colocation operators. We are ISO 9001:2015 and ISO 14001:2015 certified—proof of our commitment to service excellence and operational efficiency.Role SummaryThe Branch Manager provides full P&L and operational leadership for a defined geographic region or branch. This role is accountable for safe, consistent, and disciplined execution of Promera services while delivering sustainable revenue growth, margin performance, and strong customer outcomes. The Branch Manager balances growth with risk, prioritizes safety and quality, and builds durable teams and systems that scale.This is a senior operational leadership role reporting directly to a Regional Vice President and is responsible for translating Promera strategy into predictable field execution.MissionOperations owns safe, consistent, and disciplined execution. The Branch Manager ensures work is planned, staffed, executed, and closed out on time—every time—while protecting people, margin, customer trust, and Promera’s reputation.Key Accountabilities1. Safety & Compliance (Non Negotiable)Personally lead a safety-first culture; never trade safety for speed, revenue, or schedule.Ensure zero-harm operations through compliance with OSHA/provincial requirements and Promera safety standards.Drive leading safety indicators (training completion, audits, toolbox talks, near-miss reporting) and corrective actions.Meet or exceed TRIR and LTIR targets with visible, field-based leadership.2. Operational ExcellenceDeliver predictable execution without heroics: stable schedules, on-time completion, minimized rework and call-backs.Own labor planning, crew utilization, and daily management routines to maintain productivity and cost control.Ensure consistent application of standards, processes, and operating rhythms across the branch.Diagnose performance issues using KPIs and lead disciplined corrective action.3. Financial Performance & Program EfficiencyOwn branch P&L performance, including revenue, gross margin, overtime control, and non-billable labor.Deliver planned gross margin through disciplined job planning, scope control, data integrity, and cost management.Improve cash conversion by ensuring timely, accurate job closeout and billing readiness.Drive invoice timeliness and dispute prevention to improve Days Sales Outstanding (DSO).4. Growth & Customer OutcomesDeliver excellent customer experience to drive retention, repeat business, and referrals.Partner with Sales and Account leadership to ensure all work is winnable, executable, and capacity-aligned.Provide operational input into bid reviews, risk assessment, and margin protection.Actively capture and apply Voice of Customer (VOC) insights to improve service delivery and identify organic growth opportunities.Represent Promera professionally in the field and with customers.5. People Leadership & DevelopmentBuild, retain, and lead an engaged branch team through disciplined recruiting, onboarding, coaching, and accountability.Recruit and develop supervisors and frontline leaders; maintain documented succession and bench strength plans.Complete performance reviews, goal setting, and training on time with clear expectations and follow-through.Reduce regretted turnover through hiring discipline, clarity of standards, and proactive engagement.What You’ll Be Measured OnRevenue Growth: Grow branch revenue through reliable execution, responsiveness, capacity planning, and organically driving expansion opportunities.Days Sales Outstanding (DSO): Drive invoice timeliness and dispute prevention with clean documentation and proactive customer coordination.Safety & Integrity 1st: Prioritizes safe operations and ethical decision-making.Gross Margin Delivery: Manage labor, materials, subcontractors, and equipment to budget; reduce overtime and non-billable time. How Success Is MeasuredSafety: Leading and lagging safety indicators; TRIR/LTIR; training complianceRevenue Growth: Reliable execution, capacity planning, customer retention, VOCGross Margin: Labor productivity, overtime control, cost disciplineDSO: Invoice timeliness, clean documentation, dispute preventionOperational Predictability: Schedule stability, rework reduction, productivityPeople Outcomes: Engagement, bench strength, turnover, readinessPreferred Qualifications10+ years of leadership experience in operations or field-based servicesStrong knowledge of safety regulations and operational best practicesProven ability to manage P&L and drive performance targetsExperience scaling and leading multi-site or branch operations and frontline teamsStrong understanding of labor planning, utilization, and operational cost driversExperience partnering with Sales to support growth while protecting margin and capacityBackground in scaling service operations with strong financial outcomesStrong analytical, problem-solving, and communication skillsExperience with CRM/ERP/field service systems (Assignar a plus)Relevant industry experience (data centers, construction, HVAC, telecom, etc.)Bachelor’s degree or equivalent experiencePersonal Attributes & Cultural FitSafety-first mindset with strong ownership and accountabilityCalm, steady leadership under pressureDiscipline and consistency over heroicsLearning agility and openness to feedbackActs as a strong Promera ambassador – advocacy and engagementBenefits Competitive Pay, based on experience and location.Annual Incentive ProgramLong Term Incentive ProgramPaid on-the-job training, and continued learning, including certificationsPaid Time OffMedical, Dental, Vision plansLife, Disability and other Voluntary coverage401k + matchingEmployee Assistance ProgramPromotion opportunities We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.