Security Operations Technician

Great Company. Great People. Great Opportunities.Great company. Great people. Great opportunities.If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!Serve as a front-line operator in the Security Operations Center (SOC), responsible for continuous monitoring of security platforms, alert triage, and full incident response for non-critical security events. Own the investigation, containment, eradication, and recovery for Informational through High severity incidents, escalating Critical or complex multi-stage events to SecOps Engineers. Work alongside SecOps Engineers to ensure rapid, consistent response to threats across endpoints, network, email, cloud, and AI environments. This is a hands-on operationally focused role that combines real-time detection with direct incident handling and resolution.What You’ll DoSOC Monitoring and Incident Response:Monitor alerts across SIEM, EDR, email security, firewall, and other security platforms, classifying events by severity level (Informational through Critical);Own the full incident response lifecycle for Informational through High severity incidents, from initial detection through containment, eradication, recovery, and post-incident documentation;Perform investigation of alerts including log correlation, indicator enrichment, and timeline reconstruction to determine scope and impact;Execute containment actions such as endpoint isolation, account lockouts, email quarantine, and firewall blocks in coordination with Infrastructure and helpdesk teams as needed;Escalate Critical-level incidents and complex multi-stage attacks to SecOps Engineers, providing a clear handoff with investigation findings, evidence collected, and actions already taken;Maintain situational awareness of active threats by reviewing threat intelligence feeds and published advisories relevant to the organizations environment;Track and update all incidents through the ticketing system with thorough documentation of actions taken, evidence collected, and resolution steps;Perform daily health checks on security platforms, verifying data ingestion, agent status, and alert pipeline functionality;OperationsDevelop and maintain triage runbooks, investigation templates, and incident response procedures for common incident types;Assist SecOps Engineers with tuning detection rules, reducing false positives, and documenting suppression logic;Maintain and update the security knowledge base with investigation findings, tool procedures, and lessons learned from closed incidents;Participate in a rotating on-call schedule for off-hours monitoring and incident response;Participate in SOC improvement activities including process reviews and tabletop exercises;Maintain current technical skills in detection and response technologies the organization uses or may adopt;RequirementsAssociate’s degree in cybersecurity, information technology, or comparable work experience1+ years of experience in SOC or 3+ years of experience in NOC, Helpdesk, or IT Operations;Familiarity with core security concepts including phishing, malware behavior, intrusion techniques, and common attack indicators;Exposure to security platforms such as SIEM, EDR, firewalls, or email security tools;Ability to document investigation steps clearly and communicate incident status to both technical and non-technical audiences;Understanding of how attackers move through an environment, from initial access through lateral movement;Advanced organizational skills, ability to successfully manage multiple tasks/incidents simultaneously.Security+ or equivalent entry-level security certification;Experience with tools such as Splunk, Trend Micro, ZTNA, or similar platforms;Familiarity with structured approaches to threat classification and indicator analysis;Experience performing containment and remediation actions in a production environment;Comfortable working on a high-tempo, alert-driven environment with shifting priorities;ITIL Incident Management certification preferred.Why join us?BenefitsWe don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:Paid Parental LeaveUnited Compassion FundEmployee Discount ProgramCareer Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)Early Wage Access through Payactiv (US Hourly Only)Paid Sick LeaveAn inclusive and welcoming cultureExplore our comprehensive U.S. benefit offeringsFor Canadian benefits, click hereUnited Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.