Pre-Sales Engineer [New York]

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.We are looking for ambitious and driven individuals to support our fast global growth.TasksTaurus is looking for a Pre Sales Engineer that will be based in our office in New York.Being a hands-on technical architect part of the global Solutions Engineering team, you will be the bridge between our engineering teams and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams.You will work closely with customers and partners to provide creative solutions, successfully deliver implementations and offer resilient and high quality services.You have a driven work ethic, strong communication skills and a track record for providing high customer satisfaction. You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical end-users.You will be responsible for the following activities:Deliver a variety of technology services to our customers. The service needs will vary by client, it will include every aspect of our product offering lifecycle, including hands-on technical deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecationLeading the planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environmentsDeliver advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environmentsMaintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfactionEstablish trusted relationships with each customer as a strategic advisor and support the continued value of our products and servicesWork with customers to continuously improve Taurus's offering and learn customers’ needs and requirementsAdvocate customer needs/issues across TaurusEnsure the knowledge transfer on all aspects of Taurus products to partners and customersWork closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-salesOrganize and improve technical and user documentation for customersRequirements8+ years of hands-on technical experience in integrating products (using/debugging APIs, kubernetes deployments, network issues, etc. ) in complex environments and organizations - financial services a plusProven experience as a techincal Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager or equivalent history of increasing customer satisfaction, adoption, and retentionProven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application managementProven experience in various DevOps build and testing processes, releases management, products lifecycle managementStrong knowledge of modern DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)Ability to deploy both simple and complex solutions and integrate them into already existing production environmentsKnowledge/experience in database management (SQL) and software development, preferably in Go, Java, or PythonImpeccable written and verbal communication skillsEager to learn, highly focused on the target, team results-orientedWilling to travel regularly to visit customersBenefitsWe offer a competitive compensation package designed to reflect the scope and seniority of this role:Base salary: USD 140,000 – 170,000, commensurate with experience401k matching programMonthly employer contribution toward medical insuranceHybrid work model with flexibility to work remotelyA high-impact, autonomous role within a lean and fast-moving fintech organization, where your decisions shape client outcomes directlyWork at the cutting edge of digital assets and financeCollaborate with world-class engineers and security expertsAs the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and deliver mindset. We are an equal opportunity employer.NoteWe will not consider applications via agencies.taurushq[.]com