Forensic Manager

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.Job Description:The Forensic Manager for Forensic Managed Services (FMS) is responsible for the operational supervision and management of an on-site eDiscovery collection team, managing tasks and deliverables, developing project schedules, and all other work involved in managing ESI collection requests. This includes ensuring client requirements are defined and met throughout the project and managing priorities and assignments for a team of Forensic Consultants/Analysts. The Forensic Manager will serve as the principal liaison between the company and the client, will provide excellent client service, and will continuously look for opportunities to increase the efficiency of our service operation.Responsibilities and Essential Functions:Provides expert level confident, clear, effective communication with both the client and collection/forensics team through all forms of communication including direct contact, conference calls, e-mail, etc.Manages client communications (both oral and written) with an expectation that all communication must be clear, concise, and well-written.Works closely with the forensic team to ensure accurate and timely completion of all requests.Provides excellent client service to all end-users.Continuously looks for opportunities to increase the efficiency of our service operation.Seeks opportunities to increase our capabilities and make recommendations.Works with management to determine best practices for collection/forensics projects.Demonstrates proficiency in explaining all products, services, turnaround times, and delivery schedules.Hires, manages, and evaluates all personnel.Delegates tasks to meet all commitments and performs collection and forensic tasks as necessary.Schedules personnel to ensure compliance with performance standards within contracted hours of operation.Maintains all records and reports pertaining to production and volumes at the site.Maintains a proper inventory of all forensic lab supplies required for all support services.Compiles and collects all information necessary to provide the client with monthly management reports.Displays high ethical standard, integrity, and work ethic.Acts as an escalation point for client concerns and issues, works with the client and the forensic/collection team to develop an action plan to alleviate client concerns. Make decisions as appropriate and further escalate when necessary.Attends client meetings as required.After-hours support and additional responsibilities as required.Required Characteristics:Must be a US citizenBachelor's degree or equivalent; IT or digital forensic certification strongly preferred.Minimum of five years forensic, legal and/or business management experienceKnowledge of litigation discovery best practices involving consulting, collections, and processing, specifically for large, complex, multi-party mattersMust possess the ability to interact effectively with different levels of client contacts (technical staff, paralegals, and partners).Advanced understanding of data collection and computer forensic tools; EnCase, FTK, Cellebrite, etc. and at least one commercial litigation processing and review platform; Relativity, iConnect, Clearwell, IPRO eCapture, or NUIXAdvanced understanding of the EDRM model in support of litigationAdvanced computer skills: Microsoft Word, Excel, PowerPoint, Visio, Outlook, MS Project, and SharePointExcellent relationship building skills.Effective verbal and written communication skillsEffective organizational skills and attention to detailAbility to work in a fast-paced environment while maintaining proper priorities and scheduling.Focused/Driven problem solver.Eager to learn/embrace new technologies.Strong leadership skills and a calm demeanor.Ability to work flexible hours as project/client requirements dictate.#LI-RC1#LI-RemoteThe Compensation range for this role is $100,000.00 to $140,000.00 USD annually and may be eligible for an annual bonus.Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click here to learn about Epiq's Benefits.