ITSM Analyst

Overview In this ITSM Analyst role at NTT DATA, you will lead data-driven digital business initiatives tied to IT service management. You’ll oversee analytics, transformation projects, and client relationships to improve service delivery and customer satisfaction. You will work with cross-functional teams to align e-business strategies with client objectives and measurable outcomes. This position offers the opportunity to shape digital solutions at scale within a global consulting environment. Compensation / Benefitsmedical, dental, and vision insurance with employer contributionflexible spending account or health savings accountlife and AD&D insuranceshort and long-term disabilitypaid time off401k with company match ResponsibilitiesCollect, clean, and analyze large datasets to reveal insights for decision makingIngest data from databases, APIs, surveys, and web analyticsEnsure data quality by identifying and correcting inconsistencies and duplicatesPerform statistical analysis using SQL, Python, or R to uncover patternsCreate dashboards and charts to communicate findings to stakeholdersDevelop reports with actionable recommendations for decision-makersCollaborate with marketing, sales, and operations to define data questionsDesign and maintain data systems to ensure integrity and accessibilityIdentify process optimization opportunities from data analysisCoordinate with technical, operations, and customer service teams to ensure cohesive service deliveryRegularly review services and tickets to verify quality standardsLiaise with cross-functional teams to align on service delivery and performance Key requirementsBachelor’s degree; Education equivalency: High School plus 11 years of experienceMinimum 5 years of overall experienceMinimum 2 years in e-business, digital transformation, or a similar IT/service management roleMinimum 2 years of leading multiple projects concurrentlyMinimum 2 years of experience with e-commerce platforms, CRM tools, data analytics, and digital marketingAbility to obtain and maintain Public Trust clearanceProblem-solving with results orientationExcellent client engagement and communicationProactive and collaborative mindsetSQLPythonR