Software - Technical Writing Intern (Paid Internship) - Hybrid

Why You’ll Love Working Here: Working at TechSmith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day. We are a technological melting pot, composed of nearly 300 uniquely skilled human beings that will continue to stretch your comfort zone – but in a good way. And speaking of comfort, who doesn’t love to show up to work in jeans, eat free snacks, and drink free pop? With great products and maybe even better people behind them, we are always looking for passionate, fun, and hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We’d love to chat. POSITION LOCATION In-Office - 14 Crescent Dr. East Lansing, MI 48823 POSITION OVERVIEW We're looking for a motivated and detail-oriented Information Developer Intern to join our team. In this role, you'll help our customers understand and learn how to use our software through writing, content creation, and improving the software experience. This is a great opportunity to gain hands-on experience in a professional environment, working closely with experienced information developers, engineers, UX designers, and product managers. RESPONSIBILITIES Help create and maintain comprehensive documentation, help files, user guides, and product release notes, to support both our individual and enterprise customers Develop and edit short videos, images, and animations that enhance the learning experience and make complex concepts easy to understand Collaborate with engineering and user experience teams to write and implement clear and concise in-product text, such as tooltips, error messages, and onboarding messages. Contribute to content strategy by helping to organize and structure information in a way that improves the overall user experience and makes content easy to find Conduct research on user behavior and industry trends to inform and improve our documentation strategy. This includes analyzing customer feedback and competitive content. Act as a user advocate by developing a thorough understanding of our users and how our products solve their problems REQUIRED SKILLS AND BACKGROUND Pursuing a degree in Technical Writing, English, Communication or related field Excellent written and verbal communication skills Ability to write effective copy that clearly explains complex, technical concepts and engages users Familiarity with editing, formatting, grammatical reviews, and publishing of documentation Ability to adhere to company and industry style guides Collaborate effectively in a team environment and provide timely and effective feedback Excellent organizational skills with strong attention to detail You must be legally authorized to work in the United States You must be able to work a minimum of 12 hours per week and a maximum of 18 hours per week Ability to work in-person for the duration of the internship at our East Lansing headquarters You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation. Summer class enrollment is not required. PREFERRED SKILLS AND BACKGROUND Basic knowledge of HTML5, CSS, visual design, and video creation (Snagit, Camtasia, Illustrator, Photoshop, Dreamweaver) Experience supporting software development in an agile environment Ability to multitask in a fast paced environment COMPENSATION AND BENEFITS Competitive pay based on skills and experience. This is an hourly position with TechSmith Corporation. Hours are based on a consensus between you and your supervisor. We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week. TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email recruiting@techsmith.com with a description of your request and contact information.