Fleet Operations Manager (Scottsdale)

Fleet Manager - Mobile OperationsLocation: Scottsdale StoreJob Type: Full-Time About UsWe are a fast-growing, premium mobile service company committed to delivering a luxury customer experience at every touchpoint. Our team takes pride in excellence, efficiency, and professionalism, and we're looking for a Fleet Manager / Mobile Operations who will elevate our operations and lead our mobile teams to perform at the highest level. Position OverviewThe Fleet Manager is responsible for ensuring the performance, safety, presentation, and efficiency of our mobile fleet and field teams. This role combines operations management, leadership, training, and accountability to drive exceptional service results and maintain a best-in-class fleet. Key ResponsibilitiesFleet & Equipment ManagementOversee maintenance schedules for all vehicles and equipment to ensure peak performanceConduct regular inspections for safety, compliance, and reliabilityImplement and manage preventive maintenance programsPerform weekly and monthly fleet audits (cleanliness, inventory, tools, branding)Vehicle Presentation & Brand StandardsMaintain a clean, organized, and luxury-level fleet appearanceEnforce routine vehicle washes and detailing schedulesTrack and manage vehicle damage reporting and repairsSafety & ComplianceMonitor driver behavior using vehicle cameras and provide coachingLead monthly safety training sessions (driving, environmental conditions, equipment handling)Develop and enforce driver safety policies and proceduresTeam Leadership & PerformanceSet and track performance goals aligned with company KPIsConduct regular 1-on-1 meetings with team leadersFoster a culture of accountability, pride, and continuous improvementRecognize top performers and coach underperformanceTraining & DevelopmentDeliver monthly training sessions on operations and service qualityConduct ride-alongs for real-time coaching and evaluationEnsure adherence to Standard Operating Procedures (SOPs)Daily Operations & CommunicationLead daily team briefings to align on goals and expectationsMaintain clear, professional communication with field teamsProvide updates, performance insights, and operational directionOperational EfficiencyMonitor service times and improve workflow efficiencyIdentify and resolve operational bottlenecksOptimize labor utilization while maintaining service qualityCustomer Experience & Quality ControlEnsure teams deliver a consistent, high-end customer experienceTrack customer feedback and implement improvementsEnforce service standards and quality checksLeadership & CollaborationWork cross-functionally with operations, scheduling, and customer service teamsLead by example with professionalism, integrity, and accountabilityDrive innovation and continuous improvement across fleet operations QualificationsProven experience in fleet management, operations, or field service leadershipStrong leadership and team development skillsExperience managing performance metrics and KPIsKnowledge of vehicle maintenance and safety standardsExcellent communication and organizational skillsAbility to problem-solve and make decisions in a fast-paced environment Preferred QualificationsExperience in mobile service industries (detailing, logistics, home services, etc.)Familiarity with fleet tracking systems, cameras, or telematicsBackground in training and team development What We OfferCompetitive salary: [Insert Pay Range]Opportunities for advancement and leadership growthPerformance-based incentivesSupportive and high-performance team cultureOngoing training and development Why Join Us?This is an opportunity to take ownership of a critical part of our business and make a direct impact. If you're a hands-on leader who thrives on building systems, developing people, and driving results, we want to hear from you. Apply TodaySubmit your resume and a brief introduction explaining why you're a great fit for this role.