Java Production Support Engineer

+1 571-556-1002 (Direct Call) | Email:naresh@sapphiresoftwaresolutions.comHiring Sr Production Support Engineer || Hybrid 2 days NYCHi FolksBelow is a Production Support Engineer role for our client. 12 month contract. Must work onsite in NYC office 2x a week. Looking for at least five years of US experience. Must have excellent communication skills. Technical skills – must be able to read and troubleshoot SQL, Java, and Javascript. Must be able to wrote shell scripts. Must have large banking experience. Experience from banks like: Bank of America, Wells Fargo, etc.Production Support Engainer1 year contract- Hybrid 2 days a week NYC- Only W25-8 years of experience is enough, we are not looking more seniors 5-7 years of production support experience is the ideal amount of experience. Must have banking experience and experience supporting Java applications. Must have SQL and Linux experience. Position SummaryThis role is primarily responsible for providing Production Engineering support for Banking Operations technology applications in a 24x7 follow the sun global support environment.The duties and accountabilities include but not limited to:Duties and AccountabilitiesProvide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globallyAssume an "ownership" role for production issuesPerform proactive application health checks to prevent potential failuresManage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.Ensure problem resolutions are released in production on-time and with high quality.Ensure all changes to the Production Environment follow the Client Securities Change management process.Ensure change activities are performed on time, minimizing risk to the service/business environmentProactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedurePerform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.Update knowledge based articles on timely manner and conduct trainings across regions.Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Provide after- hours support if requiredReportingResponsible for ensuring Local Manager is kept current and apprised of all relevant production issuesResponsible for ensuring a high level of communication and transparency.Responsible for escalating any operational issues to the Local Manager.RequirementUniversity degree in Computer Science or related disciplines (i.e. Business Administration - Information Systems or Information Technology Management).Overall at least 5 years of prior experience as IT Support Analyst or having a development background in Investment banking industry.Experience in Investment Banking Operations technologies such deal workflow and execution. Familiar with Investment banking research areas such as forecasting and account and contact management.Experience in supporting critical, time sensitive and complex applications. Able to demonstrate effective engagement with the different technology partners in resolving issues.Experience in scripting, automation and process improvement.Experience in Unix, Linux, AIX, Windows platforms.Experience in writing SQL (data retrieval/update/inserts) on MS SQL Server / OracleExperience in messaging, middleware, Java application serversExperience in NodeJS/Java/Angular and ReactStrong understanding of ITIL Incident Management, Problem Management and Change ManagementGood understanding of Azure Cloud environmentExcellent written and verbal communication skills. Ability to clearly articulate a concise, focused and audience-targeted message (communication efficiency) an absolute must