Client Service Representative I

We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.WHAT YOU WILL DOProvide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applicationsTrade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithmsTroubleshoot system and client connectivity issuesInvestigate order routing issues between SpiderRock and multiple execution brokersPerform QA of internal trading tools, algorithms and risk applications and document as neededAssist in client-onboarding and account creationWHAT WE ARE LOOKING FORBachelor's degree or equivalent experienceConcentrations on Finance, Economics, Mathematics or Computer Science are preferredPrevious financial industry or trading experience a plusExperience in the financial industryExperience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), FuturesRequired to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licensesProfessional, motivated attitudeStrong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environmentIndependent self-starter and a keen attention to detail is a mustLocal to the Chicago land areaWHAT TO EXPECTLearn while doingHighly competitive pay, benefits, and bonus structureHealth insurance (medical, dental, vision)Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)Discounted pet insuranceProgressive time off benefits (unlimited PTO, maternity leave, paternal leave)Wellness programsZen Den for meditation, naps, nursing, or just to decompressWork with high-caliber and innovative professionalsAccess to unlimited snacks and beverages in our lounge areaMonthly, quarterly, and semi-annual company sponsored events401K Safe Harbor Plan and MatchOnsite gym membershipDivvy bike accessA fun and collaborative environmentSpiderRock is an Equal Opportunity Employer