Sourcewell - NH - IMS Salesforce QA Tester

Engagement TypeContractShort DescriptionClient is looking to fill TWO Incident Management System (IMS) Salesforce QA Tester positions with this requisition.Complete Description IMPORTANT - READ FULLY:1 - Candidates MUST have experience working with Salesforce's dedicated data model: Public Sector Solutions. If your candidate has not worked specifically with this Salesforce Public Sector Solutions dedicated data model, DO NOT SUBMIT THEM.2 - Position can be fully remote - selected resources must be located within the contingent United States and must remain within the contingent United States for all work while in this role. Candidates must be able to work on the client's Eastern Time Zone business hours.3 - Do what you must to VERIFY your candidate's past employment prior to submitting them. We have seen many falsified resumes lately. Make sure your candidate has actually worked where they claim they have worked before submitting them.4 - Professional References Required Upon Submittal: When submitting your candidate, include a Word document that includes contact info for THREE professional references for your candidate - upload this in the same section on the Reference tab as you upload the Resume and RTR. These references must be supervisory references from past employment, and at least one of the three must be a supervisor from employment where the candidate worked in a Salesforce QA Tester role similar to what is being requested for this position. References must include the full name, phone number, and email address for the reference AND must note where, when, and how the reference worked with the submitted candidate. If you do not include the required references at time of submittal OR we find the references provided have been falsified, your candidate will be removed from consideration.Project BackgroundThe State of New Hampshire's Department of Health and Human Services is currently licensed for the use of the Salesforce Platform. Within this licensing there are several communities that have pre-built resources that allow for the rapid development of services available to the Division using a low code, no code maxim. This rapid development will allow the division to provide multiple solutions at no additional licensing cost to individual business units. However, the current lack of skilled salesforce resources prevents the agency from fully utilizing the salesforce platform.Augmenting the current staff with skilled resources in this role will enable the division to fully utilize the salesforce platform and provide services to state users and the public that currently use resource and/or manually intensive antiquated applications and/or processes for day-to-day business.DHHS is working to develop and deploy an Incident Management System (IMS) for the tracking of incidents such as helpdesk tickets, sentinel events, seclusions & restraints, etc. Program staff and external community users need to be able to input their required information and then the state staff can route the input as needed to provide resolution in a secure, HIPAA compliant reportable database.Responsibilities in this role will relate to the overall development of the Incident Management System in the enterprise Salesforce org according to the requirements and development of data feeds to the DHHS Enterprise Business Solution (EBI) to ensure the data flow captured appropriately to support DHHS EBI where further analysis can occur. Assist with the development of user stories and technical requirements for process or system solutions which will span multiple business partners by collaborating with stakeholders and business areas. Participate in requirements gathering and design sessions to ensure testability of requirements. Strong understanding of software testing methodologies, techniques, and best practices Identifies potential issues with the business processes, customizations, and other aspects of the Salesforce Platform for app development. �Participate in the business process reviews for requirement gathering and documentation. Solid understanding of test case management and defect tracking tools. �Design test processes and procedures used to ensure that software operates within defined requirements.Create detailed, comprehensive, and well-structured test plans and test cases.Develop and maintain automated test scripts to reduce repetitive manual testing.Work with developers and business analysts to resolve issues.Implement test plans, automation, and validation strategies. Continuous communication with cross-functional teams including developers, business analysts, and project managers to ensure the quality of Salesforce applications. Identify and report risks and issues that may impact the quality of the application. Conducts various testing methods including functional, regression, integration, and performance. Possesses a proficient understanding of Salesforce platform functionalities specifically, configuration, customization, and integration. Document and report any identified defects or anomalies through structured defect reporting mechanisms by clearly articulating the nature of the issue, steps to reproduce, and expected behavior to facilitate efficient resolution by development teams. Required / Desired SkillsSkill Required / Desired Amount of Experience Experience in a Salesforce QA role Required 4 Years Experience in automating testing Required 4 Years Experience in Salesforce's Public Sector Solutions dedicated data model Required 3 Years Experience in writing concise and comprehensive test plans and test cases Required 3 Years Strong analytical and problem-solving skills Required 3 Years Agile Scrum Experience Required 3 Years SAFe Agile Highly desired Certifications: Certified Salesforce Administrator Highly desired Excellent written and verbal communication skills Required