Desktop Support Technician

We are seeking a Desktop Support Technician to manage and support a complete desktop computing environment for a designated department. This role requires a hands-on IT professional with strong technical expertise, problem-solving skills, and the ability to deliver high-quality end-user support.Key ResponsibilitiesManage and maintain the full desktop computing environment for assigned departments, including hardware, software, and user supportAdminister Active Directory environments, including creating and maintaining organizational units (OUs) and implementing Group Policy changesProactively monitor and maintain operating systems and application software, ensuring all systems are current and compliant with organizational standardsMaintain inventory of hardware and peripherals, recommending upgrades or replacements and coordinating with vendors for procurementInstall, configure, and coordinate repair of desktops, laptops, and network-connected devices and peripheralsRespond to and resolve both routine and urgent technical issues, supporting critical services such as email, scheduling systems, and backup solutionsDocument incidents, service requests, and resolutions to ensure accurate tracking and knowledge sharingProvide end-user training and support to ensure effective use of desktop systems and applicationsCollaborate with infrastructure and application teams to ensure seamless integration of systems and technologiesAnalyze and recommend technical solutions to improve department-level computing efficiency and performanceAdditional ResponsibilitiesSupport technical projects, including testing and validating hardware and software solutionsCreate and maintain technical documentation and contribute to process improvementsTrain and mentor junior support staff and techniciansPerform other IT support duties as neededQualificationsStrong experience in desktop support or IT support in a professional environmentHands-on experience with Active Directory, Group Policy, and endpoint managementProficiency with Windows operating systems and enterprise applicationsExperience supporting hardware, peripherals, and network-connected devicesStrong troubleshooting, documentation, and customer service skillsAbility to manage multiple tasks and work both independently and collaborativelyJob Type & LocationThis is a Contract to Hire position based out of New Haven, CT.Pay And BenefitsThe pay range for this position is $20.00 - $25.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in New Haven,CT.Application DeadlineThis position is anticipated to close on Jun 6, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems And TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.