Director of Training

A privately held, national student housing organization is seeking a Director of Training to lead training strategy and field support across a multi‐property portfolio. This role partners closely with operations, sales, systems, and leadership teams to drive consistency, performance, and operational excellence at the property level. Key Responsibilities Lead onboarding, ongoing education, and compliance training for field and corporate teams using a learning management platform Develop and maintain policies, procedures, toolkits, playbooks, and self‐service training resources Identify operational gaps and risks; implement training, documentation, and best‐practice solutions Oversee field‐based support functions and temporary operations support resources Partner with regional and senior leadership to ensure operational consistency and policy adherence Provide hands‐on training and operational support during lease‐ups, transitions, staffing gaps, and performance recovery Collaborate cross‐functionally with Operations, Sales, Accounting, Systems, and HR Support systems training and process rollouts (property management software experience required) Ideal Background 5+ years of experience in student housing operations, with at least 2 years in a supervisory or leadership role Proven experience developing and delivering training programs across a multi‐property portfolio Strong working knowledge of leasing, AR/AP, and property‐level financial operations Experience with Entrata or similar property management systems strongly preferred Bachelor's degree or equivalent professional experience Additional Details Hybrid role based in Chicago (in‐office Monday-Thursday, remote Fridays) with 25% travel required Comprehensive benefits package including PTO, holidays, 401(k) with company match, and more Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)