Shift Lead

Oversee all service operations Utilize scheduled Team Members in areas of effectiveness. Keep in mind their skill sets, strengths, and weaknesses. Coach Team Members in opportunities for growth and praise them for their strengths. Run an effective and productive shift Knowledge of the Farmer’s Market procedures Have a solid understanding of all operations Be able to train any Team Member on all operations Execute and enforce all systems and procedures Keep Team Members engaged and focused on serving guests Keep Team Members accountable for the completion of their delegated tasks Keep Team Members driven toward accomplishing store goals Ensure Team Members are adhering to food safety requirements Observe business operations keeping an eye out for areas for improvement If assigned, conduct employee observations Complete inventory once a month Help run breaks efficiently and on time Record all callouts and tardiness Communicate effectively with the team and owner/operator Answer the phone. If not available, delegate to trusted Team Members on a case-by-case basis Be a role model to Team Members and Trainers. Answer their questions per Yummee Treats policy. Accomplish any training assigned by owner/operator Ensure that the team complies with all policies Have accountability conversations with Team Members who break policy Perform discipline for actions that do not meet Yummee Treats standards or the employee handbook & execute discipline documentation for all team members who fail to meet expectations. Complete with owner/operator. Be willing to do any work you ask a team member to do. There is no work that is below you. REQUIREMENTS Friendly and outgoing personality Team Player Great customer service skills Able to work independently leadership skills Yummee Treats is a locally owned bakery that bakes cookies and makes bubble tea in Madison Wisconsin.