Technical Service Representative

Location: New Prague, MN, United States, 56071Company: Chart IndustriesEnsuring Chart’s Success…Cooler By Design”– Chart’s core business is centered around the design and fabrication of cryogenic equipment; so you can see where we get our tagline from, right? Well, yes and no – see, we think the products we design and build are pretty cool too. Also, we’re problem solvers. Customers don’t come to Chart with an equipment specification, they come to Chart with a challenge. That’s where you come in, because someone has to figure it out – all the way from conceptual design to installation and commissioning of equipment on-site. Chart’s mission is to provide full solutions across the Nexus of Clean™ – clean power, clean water, clean food, and clean industrials.The diverse applications we service echo our commitment to sustainability – from providing full hydrogen solutions across the value chain, offering small and industrial scale carbon capture solutions to customers globally, creating water treatment systems responsible for treating 4.5 billion gallons of water per day in the U.S. and delivering clean water to over a billion people worldwide, providing equipment and solutions for mission critical space launches, decarbonizing the marine industry, and electrifying the mining space. Chart even contributes to the food and beverage industry by making some of your favorite carbonated beverages possible –If nitro coffee or nitro ice cream is your thing – well, that’s Chart technology too (and it’s also cool)!We are seeking a Technical Service Representative for our New Prague, MN location to support the Inside Account Rep team, outside sales personnel and customers with technical help, troubleshooting and inquiries relating to the operation of Chart’s Distribution and Storage Division products. We are looking to add a dedicated individual that is committed to serving our internal and external customers from our New Prague, MN, potential for hybrid work arrangements as well.What Will You Do?Frequent communication via telephone and e-mail systems.Logging phone callsTroubleshooting a variety of Chart productsCustomer onsite training-less than 10% expected of travel timeAssist with technical documentation, including manual updatesLiaison between engineering and customer serviceSystems application supportNew product development support & product introductionsAssist with technical safety and information bulletinsFormalize customer parts orders for Inside Account Rep order entry as neededProvide technical support for products presented via www.chartparts.comYour Experience Should Be...Excellent written and verbal communication skillsMicrosoft Office including: Outlook, Word, and ExcelEnterprise One experienceFamiliar with Chart Products/ServicesAbility to read and understand blueprints and bill of materialStrong communication skills – ability to walk customers though technical issuesYour Education Should Be...High school diplomaWorking knowledge of cryogenicsYour Physical Work Environment Will Require…Sitting, standing, stooping, bending, other related tasks in an office setting. Must be able to do occasional lifting of up to 35 lbs. as regular daily activities necessitateLimited travel expectationPay Range & CompensationThe salary range for this position is $53,400–$71,300 , based on a good faith estimate at the time of posting. Final compensation will be determined based on qualifications, skills, and successful completion of the interview process.Our Benefits Package...Medical, dental and vision insuranceEmployer contributions to an HSA accountHealth Care and Dependent Care Flexible Spending Accounts (FSA)Company-paid short-term and long-term disability coverageBasic life insurance with the option to purchase supplemental individual, spouse and dependent child coverageUp to two weeks of paid parental leave401k retirement savings plan including a company matchChart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.Chart complies with applicable local, state, and federal statutes governing “equal employment opportunity” and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.