Inside Sales Professional

Job Description Role Overview:As an Inside Sales Professional, you are the face of our organization and a key educator for our community. You will take ownership of the customer experience, ensuring every requirement is met with technical knowledge and professionalism. This role is a high-impact position within our Sales and Marketing team, offering a clear path for quick career progression for a well-rounded, motivated individual. This is a business to business, industrial, technical, component level sales position with an even split of industrial distribution and OEM accounts making up the business revenue.Core Objectives:Revenue Growth: Partner with the Sales and Marketing team to hit monthly, quarterly, and annual revenue targets with particular emphasis on NBO (New Business Opportunities).Customer Advocacy: Act as the primary internal liaison, translating customer needs into actionable instructions for our production and engineering teams.Service Excellence: Guarantee total customer satisfaction by providing expert guidance on products and capabilities.Operational Success: Maintain the high productivity and quality standards necessary to ensure long-term company growth and job security.Responsibilities & Duties:Customer Experience & Sales SupportAccount Management: Oversee key accounts, managing the full lifecycle of the customer relationship.Order Management: Act as a backup to Customer Serivce to process customer orders and manage online portals with high attention to detail and efficiency.Problem Resolution: Act as the first point of contact for customer concerns, resolving issues related to quality, delivery, and pricing immediately.Communication: Handle phone and email inquiries with tact, sensitivity, and technical expertise.Strategic Support: Assist in executing marketing strategies and sales plans to expand our market footprint.Internal Collaboration & AdministrationCross-Functional Teamwork: Coordinate regularly with Operations, Engineering, Quality, and Accounting to ensure seamless order fulfillment.Process Management: Utilize company pricing systems and maintain accurate documentation, records, and sales reports.Workflow Optimization: Organize personal and departmental daily tasks to consistently meet strict customer deadlines.Safety & Compliance: Adhere to all OSHA requirements, company work rules, and housekeeping standards.QualificationsProfessionalism: Proven ability to communicate effectively and maintain composure in a fast-paced environment.Adaptability: A "team-player" mindset with the ability to support other departments as needed.Ambition: A desire to quickly integrate into the organization and advance into higher-level responsibilities.Company DescriptionMechanical Products (MP) is a privately held manufacturer located in the Lombard, IL. As a leading manufacturer of thermal circuit protection devices, MP develops high-quality circuit breakers for a wide variety of products and equipment. Our thermal circuit breakers protect people and equipment by sensing and preventing dangers associated with electrical overloads and overcurrents. MP has distinguished itself through unmatched quality and unparalleled service for over 80 years.Company DescriptionMechanical Products (MP) is a privately held manufacturer located in the Lombard, IL. As a leading manufacturer of thermal circuit protection devices, MP develops high-quality circuit breakers for a wide variety of products and equipment. Our thermal circuit breakers protect people and equipment by sensing and preventing dangers associated with electrical overloads and overcurrents. MP has distinguished itself through unmatched quality and unparalleled service for over 80 years.