Application Support Intern
Position OverviewThe Application Support Intern will support the LTL API Product Support team by assisting with basic troubleshooting, customer inquiries, and internal support tasks related to LTL API applications and integrations. This role is designed for students or early‑career candidates who are building foundational technical and professional skills.The intern will work under close guidance from experienced Application Support team members and gain hands‑on exposure to APIs, web applications, support workflows, and enterprise systems in a fast‑paced, real‑world environment.Essential FunctionsAssist with triaging and resolving low‑ to moderate‑complexity support issues under supervisionReview support cases to understand reported issues, reproduction steps, and expected outcomesHelp document case details, resolution steps, and outcomes in ticketing and CRM systemsPerform basic application checks and validations using provided tools and instructionsCommunicate professionally with internal team members and, where appropriate, external customersEscalate issues to senior support or product teams when resolution requires deeper investigationUpdate and maintain internal documentation and knowledge articles as directedSupport routine data review and cleanup activities to ensure accuracy and consistencyParticipate in training sessions, shadowing opportunities, and team meetingsFollow defined schedules and support procedures to ensure reliable coverageAssist with special projects and process improvement initiatives as assignedLearning & Growth OpportunitiesThis Role Provides Exposure ToApplication support best practices and case management workflowsAPI‑based systems and basic request/response troubleshootingEnterprise tools used for diagnostics, logging, and customer supportCross‑functional collaboration with product, development, and operations teamsProfessional communication in a customer‑facing technical environmentRequiredQualifications / Education / SkillsCurrently pursuing or recently completed an Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field (Documented equivalent coursework/experience acceptable)Basic understanding of web applications and how software systems interactComfortable learning new tools and processes in a structured environmentStrong attention to detail and willingness to follow established proceduresClear written and verbal communication skillsAbility to manage tasks, ask questions, and seek help when neededFamiliarity with APIs, JSON, and XML/SOAP conceptsFamiliarity with safe utilization of AI tools, “free applications,” tools and related security concernsPreferred (Not Required)Coursework or exposure to programming or scripting (e.g., Java, JavaScript, Python)Basic experience with databases (SQL or NoSQL concepts)Exposure to tools such as Postman, browser developer tools, or similar utilitiesInterest in application support, systems troubleshooting, or technical customer supportCore CompetenciesCuriosity and willingness to learnProblem‑solving mindset (with guidance)Professional communicationTeam collaborationOrganization and time managementAttention to detailReliability and accountabilityAdditional NotesThis is a structured intern role with mentorship and defined responsibilitiesA fixed schedule is required due to the customer‑support nature of the workProgression of responsibilities will be based on demonstrated learning and performance