Customer Service Representative

Customer Service Professional Pay: $19/hourLocation - Lehi, UT (Hybrid)What You’ll Do:Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries.Communicate with members via phone and email to resolve a variety of questions related to healthcare navigation and payment.Contribute to a positive and collaborative team culture aligned with company values.Report directly to a Team Lead in a role that plays a key part in member experience.What You Bring:A strong desire to help others and a resilient mindset that fosters empathy in every interaction.Excellent written and verbal communication skills to manage complex member inquiries.Ability to thrive in a fast-paced, high-volume environment while delivering personalized service.Quick adaptability to new software and processes; tech-savvy and detail-oriented.Composure and compassion when handling multiple tasks simultaneously.Preferred Qualifications:1+ years of experience in a fast-paced work setting.1+ years in a customer-facing role.