Operations Assistant

Operations AssistantThe Operations Assistant plays a critical role in maintaining the speed, accuracy, and reliability of day-to-day terminal operations. This position exists to ensure freight flows without disruption, operational data remains accurate in real time, and cross-functional teams are aligned on execution. In a fast-moving logistics environment, even small delays or communication gaps can create downstream inefficiencies. This role directly mitigates those risks by owning load visibility, coordinating with multiple internal and external stakeholders, and ensuring operational systems reflect ground truth. Success in this role means shipments move predictably, exceptions are identified and escalated early, and the service center operates with precision, accountability, and minimal rework.Drive Operational Coordination And Load VisibilityTrack outbound loads daily and ensure system updates are accurate and timelyProactively communicate delays to leadership and cross-functional stakeholders before 11 AMMonitor pickup schedules and investigate loads that have not departed by 10 AMEscalate operational risks and delays to Linehaul and leadership with clear contextExecute Administrative And Documentation WorkflowsManage driver documentation, including IC paperwork, plates, IFTA, and compliance materialsCollect and route maintenance records to Safety to ensure compliance standards are metManifest inbound and outbound freight, ensuring documentation accuracy across systemsFile and maintain exception reports and operational recordsSupport Delivery Execution And Customer CommitmentsSchedule delivery appointments, including direct deliveries and divertsCoordinate redeliveries and obtain ACR (Additional Charge Request) authorizationEnter ACRs into systems with precision to ensure financial and operational alignmentPartner with brokers to secure rates for non-service point returnsResolve Operational Exceptions And Improve ThroughputTrace freight and investigate shipment issues across terminals and agent networksCoordinate with internal teams and external partners to resolve delivery disruptionsIdentify recurring issues and escalate patterns that impact service performanceSupport all terminals with system-related and operational inquiriesMaintain Operational Infrastructure And Team EfficiencyMonitor functionality of printers and administrative equipment within operationsProvide general administrative support including data entry, filing, imaging, and reportingPreset appointments for inbound freight and linehaul contractorsContribute to team-based operational goals and continuous improvement effortsWe Run Safe. We Run Smart. We Run Together.