Production Support Engineer

Job Title: Production Support EngineerJob Locations: Houston TexasPay Rate: $53 - $56/hr on W2 (all inclusive)Duration:6+ MonthsJob ID: 70987-1Applicants must be willing to work on W2 - (No OPT/CPT)IntroductionThe role involves providing end-to-end application or infrastructure service delivery to enable successful business operations. The position supports the day-to-day maintenance of systems to ensure operational stability and availability.Required Skills & Qualifications3 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.Experience in observability and monitoring tools and techniques.Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.Undergraduate degree in a numerate subject (e.g., mathematics, engineering, computing science).Experience with Control M and Autosys Scheduler.Experience developing and supporting applications built on Python, Java, or .NET framework.Experience with relational databases and ability to write complex SQL queries.Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL).Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems.Prior work experience at client or in client's industry.Applicants must be able to work directly for Artech on W2.Preferred Skills & QualificationsExperience with digital tools such as Python, Unix Shell Scripting, and text processing tools.Core Java experience.Day-to-Day ResponsibilitiesAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.Monitor trading application stack and critical batch processing to ensure operational stability.Engage regularly with business client services, infrastructure, and other stakeholders of supported applications.Resolve day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business.Create, continuously improve, and maintain real-time monitoring dashboards for system operability and performance.Manage the on-boarding of new businesses, clients, and applications to the team's portfolio.Support on late night and weekends shifts on a rotational basis.Company Benefits & CultureComprehensive health benefits.Opportunities for professional development and growth.Inclusive and dynamic work environment.For immediate consideration, please click APPLY to begin the screening process with Alex.