Intake & Screening Specialist
About StrongSteps Behavioral Health FoundationStrongSteps Behavioral Health Foundation is a nonprofit, peer-led organization dedicated to improving access to mental health support and essential services across Upstate New York. Our work is grounded in lived experience, allowing us to connect with individuals in a way that is authentic, compassionate, and effective.We focus on addressing real-life barriers that impact well-being, including access to housing, care coordination, and community-based support services. By meeting individuals where they are, we help them navigate complex systems and build pathways toward stability and long-term success.Through partnerships with healthcare providers, community organizations, and local resources, we ensure individuals receive the support they need to move forward with confidence.What We DoAt StrongSteps, we provide services that directly support individuals facing mental health and life stability challenges, including:Care management and service coordinationHousing navigation and support servicesConnections to food, healthcare, and community resourcesAdvocacy and guidance through complex systemsOur approach is rooted in peer support principles — we believe lived experience is a powerful tool for building trust, promoting recovery, and creating meaningful change.Why Work With StrongStepsWorking at StrongSteps is more than just a job — it’s an opportunity to make a real impact in people’s lives every single day.Peer-Led, Mission-Driven WorkYou’ll be part of a team that values lived experience and uses it to guide meaningful, person-centered support.About The Role – Intake & Screening SpecialistThe Intake & Screening Specialist serves as the first point of contact for members entering StrongSteps Behavioral Health programs and services. This position is responsible for conducting Health-Related Social Needs (HRSN) screenings, eligibility assessments, intake coordination, and service referrals for individuals seeking support with housing, food insecurity, transportation, care management, and other community-based services.The Intake & Screening Specialist plays a critical role in ensuring members are connected to the appropriate level of support quickly and efficiently while maintaining accurate and compliant documentation required for Medicaid, SCN, and HRSN service delivery. This role works closely with Care Managers, Housing Specialists, and administrative staff to ensure smooth onboarding and continuity of care.ResponsibilitiesConduct intake interviews, screenings, and eligibility assessmentsReview and collect required member documentationCoordinate onboarding into care management and support servicesMaintain accurate and timely documentation in agency systemsRespond to incoming referrals and inquiriesSchedule follow-up appointments and service coordinationCommunicate with members, providers, hospitals, and community partnersEnsure compliance with agency, Medicaid, and HRSN documentation requirementsAssist with referral tracking and intake reportingSupport member engagement and connection to community resourcesQualificationsStrong communication and organizational skillsExperience in behavioral health, social services, healthcare, or community outreach preferredAbility to manage multiple tasks and maintain accurate documentationComfortable working with vulnerable populations and individuals experiencing social care barriersBasic computer and documentation skills requiredKnowledge of Medicaid, care coordination, or HRSN services preferredEmployment DetailsFull-Time PositionHourly, Non-ExemptStarting Pay: $20/hourOpportunities for growth within the organizationThe Pay Range For This Role Is20 - 22 USD per hour(Remote)