Salesforce Engagement Manager / Program Manager

Position Overview:As part of the Delivery Practice, the Engagement Manager/Program Manager is a hybrid style role that is accountable for the overall success of large scale projects/programs as well as oversight to a portfolio of projects. The role has also been referred to as a seller-doer, techno-functional, applied technologist or traditional senior manager role in a large consulting firm. This role is expected to manage successful solution delivery for a portfolio of projects & clients, sell/influence client attainment and grow the client base, recruit, mentor and develop staff as well as help promote and grow the practice with marketing activities and/or support for internal initiatives. Ideal candidates will have a deep Salesforce consulting and technology background with a proven record of establishing C-Level relationships that evolve into being a trusted advisor of the most senior, and influential, executives. This takes experience operating in often complex and matrixed organizations with different business goals and priorities. Primary Responsibilities:Portfolio Oversight and Account ManagementOversee portfolio, ensure client success & referenceability Partner with Client to grow client value in the current and future client engagements Ensure/establish visibility into Clients strategic objectives and aligned roadmap Ensure healthy cross-functional team culture Ensure alignment with Salesforce and other Silverline partners Develop deep rooted relationships with our clients Project/Program OversightResponsible for overall project/program success including delivery and methodology accountability Responsible for successful kickoff, discovery, build, testing & go live oversight Responsible for educating teams and clients on industry best practices Professional Services OversightEngagement quality accountability Margin & utilization accountability Escalation support for project manager and clients Facilitate seamless transition to client services or client's internal team Client AcquisitionPartner with prospect on business objectives and align engagement approach Oversee estimation & drive engagement staffing Ensure professional services teams are set up for success and client readiness for engagement start Practice DevelopmentPartner with Industry Leadership to curate standard engagement approaches for use in Client Acquisition efforts Continuously assess and improve Silverline Methodology & processes Represent Silverline brand within professional networks Leverage deep knowledge and experience with Salesforce Consulting and industry knowledge to evolve Silverlines POV around the challenges, trends, and business goals for these organizations Ensure a constant and dedicated focus on ensuring Silverlines clients have the best possible experience through sales and delivery excellence Author Blog Posts/Whitepapers/Position Papers PeopleFoster a learning culture resulting in consultant growth and client value realization acceleration Coach and mentor staff Recruit & Interview as required to build a world class consulting organization. Required Experience & Qualifications:10+ years management/technology consulting or similar experience 6+ years Salesforce Consulting experience Experience within multiple industries including (but not limited to) Telecom, Financial Services, Media & Entertainment, Healthcare & Life Science, Insurance Direct experience with Sales/CRM, Salesforce.com (CPQ highly desired), Vlocity, Sale & Service Cloud implementation experience Experience working in an Agile/Scrum environment Hands on Project/Program Management experience for large scale implementation Program Management experience overseeing a portfolio of clients and/or projects Experience managing a team of up to 20 reports Experience working with and advising senior client leaders - required Experience in the sales cycle helping clients with vision, working with internal partners to shape proposals, and hands on contract writing Strong communication, writing, and presentation skills Experience working independently and with virtual teams inclusive of on, near and offshore. Proven track record of developing and maintaining profitable and referenceable customer relationships Experience in proactively identifying, assessing, and mitigating risk during client engagements Experience evaluating sales proposals and statements of work against proposed scope Bachelors Degree; MBA a strong plus Location: Must be willing & able to work on-site/in-office based in Atlanta, Georgia (Hybrid)The following certifications are a plus but not required:Salesforce Certs - Any & All Salesforce Administrator Certification Salesforce Consulting Salesforce Service Cloud Consultant Certification Salesforce Experience Cloud PMP Certification EEO & Pay transparency Statement: Mphasis Silverline provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Compensation for this role is expected to range from $140,000 - $190,000 USD in base salary plus performance-based bonus. Actual compensation offered will be determined by, and commensurate with, candidate experience as evaluated during the interview process.