Customer Service Representative

Job Description It is the responsibility of the CSR to work as a member of their branch team to maximize sales and gross margin potential for the company, while observing the principles stated in our ITS Vision Statement and Core Values. Duties include but are not limited to handling customer inquiries, quotations, orders, and concerns.ResponsibilitiesAnswer incoming calls in a timely and professional manner.Oversees the end-to-end order management. The process begins from the moment a customer places their order until they receive their product. Order management also involves after-sales experience and handling of relevant returns.Effectively communicate with customers, vendors, and internally. Correctly record price and delivery to ensure full satisfaction while maintaining a friendly, helpful demeanor.Follow up on all open quotes and expedite sales orders with urgency and accuracy.Identify and prioritize concerns to ensure all are resolved promptly.Build and maintain strong relationships with customers and promote our company, products, and services.Complete additional tasks directed by division manager as needed.Verify the accuracy of all work before sending to maintain a professional image and avoid errors. This is essential to demonstrate our core values.EssentialCandidate requirementsDisplay a consistent positive, can-do attitude at all times.Willingly Help Others In The Company When Called Upon.Maintain personal responsibility for your actions.Ability to listen effectively and interpret customer needs.Excellent computer skillsOutstanding multitasking and organization skillsWorks effectively in a team environmentExceptional verbal communication skills, including critical thinking, active listening, and creative problem solving.Great people skills and the ability to build relationships with salesman, vendors, and customers.PreferredHigh school diploma or equivalent.2+ years of quality customer service.