Commercial Services Specialist I (Manheim)

CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileCommercial Services Specialist IManagement LevelIndividual ContributorFlexible Work OptionHybrid - Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationHourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionEfficiently manage the acquisition of titles of the resolution of DealShield claims by utilizing various tools and platforms to cross-reference, research and report on title information.Foster effective and regular communication with internal and external clients such as DealShield, Arbitration, employees at Manheim physical sites, clients and floorplan company representatives.Collaborate with the Dealshield and Arbitration teams regarding risk cases.Respond efficiently to client inquiries related to DealShield/title transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.Effectively maintain both internal and external account relationships and promptly escalate any concerns to management for thorough review.Create and maintain basic Excel spreadsheets for tracking title status.Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests. Submit tickets to create a pre-receipt record in the vault.Perform related duties as assigned by the supervisor.Qualifications:Minimum:High School Diploma/GEDGenerally less than 2 years' experience in a related fieldThis is hybrid role and candidates must reside within driving distance of one of our Manheim locations.Drug TestingTo be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.