Tax Services Specialist

Job Title: Tax Services Specialist Location: Rochester NY 14623 Duration: 6 months Schedule: 8am to 5pm Job Description: We are seeking a customer-centric, detail-oriented professional who will thrive in a fast-paced environment while demonstrating communication and problem-solving skills. Job Responsibilities: * Deliver quality customer service to clients via phone, e-mail, chat, and other modes of communication including documentation of all interactions. * Timely follow up on outstanding items to ensure resolution of issue in alignment with the Client's Service Level Agreement (SLA). * Develop and maintain working knowledge of Clients products, policies, and procedures. * Maintains prioritization and organization of assigned tasks with a significant focus daily, time-sensitive duties. * Responsibilities may vary based on assignment and may include internal or external client support, completion of payments and filings, assisting clients with tax agency account registrations or related tasks, tax notice research through resolution, data entry, spreadsheet creation, and data verification. * May use systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office products; existing knowledge is helpful but not required. * Demonstrate Clients values of integrity, service, innovation, partnership, accountability, and respect. * Other duties as assigned. Qualifications: * High School graduate or equivalency. * 2+ years of working experience. * Payroll or tax experience preferred. * Attention to detail with focus on accuracy, completeness, and timeliness. * Strong written and verbal communication skills. * Ability to manage multiple systems and tasks simultaneously. * Excellent customer service and interpersonal skills. * Ability to work independently and prioritize in a high-volume, deadline-driven environment. * Familiarity with online knowledge bases and research tools.