Aquatics Manager

Job Title: Aquatics Manager Department: Aquatics Reports To: Aquatics Director FLSA Status: Non-Exempt Hours: Full-Time, Shifts Vary SUMMARY The Aquatics Manager is responsible for creating and maintaining a culture of safety in the aquatics department and around the club. This position provides supervision and training for the entire Aquatics team, while serving as the primary contact person for information regarding the learn to swim program. This position requires administrative, customer service, and communication skills. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure a positive image of the club and aquatics department through responsive communication with members and employees and knowledge of club programs, services, and facilities. Under the direction of the Aquatics Director, recruit, interview, hire, and train Aquatics Department personnel. Supervise, train, and provide ongoing performance evaluations of lifeguards and swim instructors. Assists in maintaining staff schedules, including availability and time-off, to ensure appropriate staffing levels as defined in the annual business plans. Ability to teach First Aid and Red Cross Lifeguard Certification courses as needed. Assists Aquatics Director in planning, offering, and registering members for all BC Aquatics programs, private swimming lessons, lifeguard classes, camps and other activities. Assists the Aquatics Director in programming and upholding program expectations surrounding the learn-to-swim program. Has knowledge and the ability to use all registration systems including, but not limited to, Northstar, Eventbright and Red Cross. Assists Aquatics Director with payroll by reviewing time clock punches, entering commissions, and ensuring accuracy. Assists in coverage or coordinating coverage as needed to ensure all aquatics operations are covered based on the business needs. Ensures accurate billing for aquatics events, lessons, and classes. Assists Aquatics Director in monitoring inventory of supplies for aquatics programs and lifeguard staff. Assists with various tasks as assigned by the Aquatics Director, Associate Athletic Director, Assistant General Manager, or General Manager. Assumes additional administrative tasks in the absence of the Aquatics Director. Serves as a key point of contact for members and employees regarding program information and schedules. Monitors and responds to member inquiries made via e-mail, web communication, or phone. Assists the Aquatics Director with updating marketing materials to ensure the most current program information is available to internal and external customers. Handles customer complaints and works with the customer to successfully resolve the situation; involves the aquatics director as needed. Communicates any schedule changes, planned or unplanned, to the members and guests and appropriate internal departments. Communicates member and guest feedback to the Aquatics Director; communicates with the Associate Athletic Director as needed. Serves as a backup contact for our first aid supply supplier and assists in restocking first aid kits and Go-Bags within the club. Checks AED pads and batteries to ensure validity. Ensures emergency preparedness of aquatics staff by assisting training for lifeguard staff through scheduled and unscheduled training. Assists the Aquatics Director in conjunction with the Recreation Department to plan pool birthday parties as well as scheduling staff accordingly. Assist in scheduling and staffing the water runner and inflatable obstacle course weekly. SUPERVISORY RESPONSIBILITIES Provides direct supervision for all aquatics staff in coordination with, and in the absence of the Aquatics Director. Provides corrective action for aquatics staff when needed in accordance with club policies and procedures. Completes payroll and supervise aquatics staff in the absence of the Aquatics Director. Provides initial and ongoing training for staff relating to standard operating procedures, club navigation, cleaning duties, emergency preparedness, and customer service. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) or equivalent is preferred from a four-year college or technical school; and two years related experience and/or training; or equivalent combination of education and experience. Two years of management experience preferred including supervision of at least 20 people as well as administrative duties such as performance reviews, payroll processing, and financial planning for departmental profitability. LANGUAGE SKILLS Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, members and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, commissions, percentages, volumes and areas. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. INTERNAL/EXTERNAL CONTACTS Constant contact with members, guests and employees. Frequent contact with department managers. LEVEL OF FINANCIAL RESPONSIBILITY Makes decisions regarding budget control and budget management, how expenditures are administered and has signature of authority for purchasing. LEVEL OF CONFIDENTIALITY Financial and personnel information. LEVEL OF DECISION-MAKING AUTHORITY Develops policies and procedures for the pool. Makes hiring and discipline decisions regarding the Auquatics staff. EQUIPMENT USED OR OPERATED Personal computer and computer software, telephone, water testing kit, ADA units and water flotation devices. Pool/filtration system. Pool/spa chemical system. CERTIFICATES, LICENSES, REGISTRATIONS Required: LGT (Lifeguard Training), CPRfPR (CPR for the Professional Rescuer), Current Automated External Defibrillator (AED) certification. Preferred: LGTI (Lifeguard Training Instructor), WSI (Water Safety Instructor), Pool operator's certification. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reason- able accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually loud. Pay Range: $31 per hour