Customer Service Collections Representative

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!Orientation & Equipment Pick Up Onsite at our Allentown, PA location: 7450 Tilghman StreetSuite 100Allentown, PA 18106WORK AT HOME AFTER 1 DAY ONSITE!PERKS:Opportunity for bonuses and raises based upon performance.Full Health benefits after 45 days - Medical, Dental & Vision.Paid time off after 90 days.401K.Tuition Reimbursement.Referral Incentive Program.Employee Discounts Program!Job Summary: We are searching for a polite, professional Customer Service Collections Representative to represent our clients by providing remarkable service to their customers via phone. The Customer Service Collections Representative will handle high value business to business collection calls/emails to customers. The Customer Service Collections Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Responsibilities: Target Hire Date: May 11th, 2026Work at Home required schedule is Monday - Friday , 8:00am - 4:30pm or 8:30am - 5:00pm.ONSITE in Allentown, PA the first day for equipment pick up and orientation.At Home Training is Monday - Friday , 8:30am - 5:00pmHandle collections matters via phone and email.Place calls to debtors regarding outstanding debt and collect on aged debt.Take inbound phone calls and greet customers with energy and enthusiasm.Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.Meet department productivity and quality standards.Strive for first call resolution and take true ownership of customer needs and issues.Skills Requirements: At least 6 months or more Collections experience preferred.At least 1 year or more of previous Call Center experience and strong Customer Service experience preferred.Strong analytical skills through the use of Microsoft Excel.Strong oral and written communication skills required (professional, politely authoritative).Ability to work in a fast-paced digital environment and work independently or in a team environment.Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.Problem solving skills.Ability to maintain accuracy and production standards.Physical attendance is key to success and necessary to meet objectives.Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.